[Hiring] Senior Strategic IT Customer Liaison @LinTech Global

Role Description

The Strategic IT Customer Liaison acts as a strategic bridge leveraging deep operational credibility to protect OIG technical resources and improve customer service. This role is responsible for filling gaps in the development lifecycle, specifically focusing on pre-discovery, customer engagement, and post-deployment stabilization.

• Strategic Gatekeeping & ROI Assessment:
  • Collecting and investigating technical ideas from the customer base.
  • Assigning projected Return on Investment (ROI) against finite resources.
  • Triaging data analytics requests to route to the appropriate team with the right prioritization while reducing duplication of effort.
• Pre-Discovery & Upstream Software Lifecycles:
  • Leading exploratory pre-discovery and discovery phases.
  • Engaging with customer working groups at the brainstorming stage.
  • Proactively investigating current business processes to identify cost savings and efficiencies.
• Roadmap Development:
  • Partnering with stakeholders to establish comprehensive strategic planning roadmaps for large projects such as application systems modernization rebuilds.
• Usability & Friction Discovery:
  • Organizing volunteer user groups to conduct usability testing and identify operational inefficiencies and UX friction points.
• Milestone Accountability:
  • Supporting Project Managers by communicating realistic timeframes to customers.
  • Communicating why milestone deadlines on customer responsibilities, such as requirements and UAT, are critical for deployment schedules to meet target.
• UAT & Training Bridge:
  • Participating in User Acceptance Testing (UAT) as customer advocate.
  • Assisting the QA Engineer with test plan reviews.
  • Collaborating with product owners on training, internal and external demos, and executive communications.
• Post-Deployment Tracking:
  • Interfacing directly with customers during stabilization to assess satisfaction.
  • Developing success metrics and managing the feedback loop to kickstart discovery for future v2 iterations.

Qualifications

• Deep operational credibility to act as an effective bridge between technical IT teams and the operational customer base.
• Multi-year career background within federal law enforcement, including direct familiarity with typical OIG investigations policies and procedures.
• Expert-level working knowledge of law enforcement case management systems and deep familiarity with operational data points.
• Extensive hands-on experience acting as the primary business liaison to IT engineering teams.
• Demonstrated experience in pre-discovery and discovery phases, including evaluating customer requests and leading brainstorming sessions.
• Strong communication and advocacy skills.

Requirements

• Experience interacting with IT teams testing products such as new reports or software.
• Ability to collaborate with others to organize training, user guides, newsletters, and outreach efforts.
• Experience investigating and evaluating business processes to identify cost savings and efficiencies.

Experience

• Minimum five years' experience working for an Office of the Inspector General and strong relationships within the OIG community.
• Hands-on experience in business process analysis, requirement brainstorming, and pre-discovery exploratory work.
• A NACLC Public Trust is Required to Start.

Benefits

• Open Paid Time Off.
• 11 Federal Paid Holidays & 5 Paid Sick Days.
• Company-paid Life/AD&D.
• Company-paid Short Term and Long-Term Disability.
• Health Insurance with Company Contribution.
• 401k Plan with Company Match.
• Employee Recognition Program.
• Opportunity for Employee Referral Bonus.
• Opportunity for annual Performance Bonus.
• Much more!

Company Description

Dexian Government Solutions is an award-winning ISO 9001:2015 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions.

Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.