[Hiring] Manager, Technical Accounts @Socket

Role Description

Our customers are the most demanding buyers in software: security teams and engineers who can smell fluff from a mile away. Keeping them successful takes a technical post-sales team, and those teams need strong leaders driving them.

You'll lead a team of Commercial Technical Account Managers who own everything after the deal closes:

• Onboarding
• Adoption
• Customer health
• Deep technical partnership that keeps engineers happy

Your team owns making sure there's never a product reason to walk away. You have deep experience in post-sales, a track record of coaching team members to success, and have owned retention numbers that matter. You’ve been the person others go to for guidance, and you’re looking for the right opportunity to manage a small, dynamic team.

The Socket blueprints exist: segmentation, a health score model, role charters, and playbooks are drafted. Now we’re hiring a leadership layer to strengthen our operating muscle:

• Automation
• Targets
• Cadences
• Team accountability and growth

You'll inherit a strong team and a customer base that genuinely loves the product. Your job is to turn the blueprint into a retention engine that runs without heroics.

Qualifications

• 4+ years directly managing post-sales teams (TAM, Solutions Engineering, or related)
• 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
• Background in security, developer tools, or an adjacent technical product
• Executive presence with CISOs and VPs of Engineering, and with our own leadership
• Willingness to travel for customer and company meetings as needed

Requirements

• You've hired, developed, and performance-managed ICs
• You've owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed
• You've been the escalation owner on at-risk commercial accounts and have the save stories to prove it
• You've built, operationalized, or improved on core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks
• Ready to step in as an individual contributor to support team needs, cover gaps, or lead by example when the team is at capacity

Benefits

• Market competitive salary bands
• Meaningful equity program
• Comprehensive health benefits for you and your family (99% coverage)
• Flexible time-off, holidays, and winter shutdown to rest & recharge
• Paid parental leave
• Remote-first, with quarterly team off-sites

At Socket, we:

• Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
• Move with urgency and focus: We prioritize swift, decisive action.
• Think rigorously: We care about being right and it often takes reasoning from first principles to get there.
• Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
• Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company.
• Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.