[Hiring] Manager, Post-Sales @Dragos

Role Description

We are looking for a dedicated, ambitious, and self-driven post-sales technical manager to join our Dragos Public Sector (DPS) customer experience (CX) team.

• Work with leaders from engineering, product management, OT Watch & Intel to ensure there are no barriers to product adoption.
• Collaborate with sales and solution architects to leverage positive business outcomes to promote operationalization and prove the value of the Dragos Platform.
• Lead a diverse team of subject matter experts (SMEs) who provide technical advice to practitioners monitoring and securing critical infrastructure.
• Oversee a team of creative problem solvers, translating complex technical details into a business context.
• Drive transformational programs to increase efficiency and scale while maintaining a world-class customer experience.

Responsibilities

• Build, mentor, and coach a world-class federal post-sales team for customer success.
• Elevate each post-sales technical team member, filling in educational gaps as necessary.
• Develop a deep understanding of Dragos Platform capabilities and industry-specific challenges.
• Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.
• Act as an escalation point between customers and internal teams.
• Work with the post-sales team to uncover customer use cases, workflows, and pain points, ensuring action is taken to operationalize and promote the realized value of the Dragos Platform.
• Collaborate closely with Engineering and Product Management leadership to guide the development of the Platform to address technical requirements needed to increase Platform adoption.
• Participate in the roadmap product planning and release cycle to advocate for customers’ needs.
• Improve upon frameworks, methodologies, and tools to power team growth and improve workflow, efficiency, and scalability.
• Establish key metrics and report to leadership on KPIs to track team performance and prove the realized value.
• Champion AI to drive team improvement and help operationalize use cases across the team.

Qualifications

• Significant and relevant experience leading a customer-facing team.
• Experience working in security at an industrial company such as energy or manufacturing (Enterprise security experience is acceptable and relevant).
• Experience in SIEM technologies such as Splunk or Elastic.
• Advanced skills in network traffic analysis.
• Ability to manage multiple stakeholders and projects; well organized; good time-management skills.
• CONUS Based US Citizen.
• Willingness to travel 25%.
• SECRET or TOP SECRET clearance preferred.

Compensation

• Salary: $175,000
• Competitive Equity Package
• Comprehensive Benefits Plan

Company Description

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.