[Hiring] Manager, Client Delivery @Ansira

Role Description

As a Manager, you will play a pivotal role in connecting the client, the client’s agency of record, and various internal teams to deliver high-quality advertising solutions and ensure effective fund utilization. You will lead the operations team in providing local channel partners and their advertising partners with the support and tools to help promote brand-enhancing advertising and effective fund utilization, provide strategic guidance, and foster a collaborative and service-oriented culture. You will also coach and develop team members, monitor their performance, and conduct regular feedback and training sessions. This is a great opportunity to advance your career and make an impact in a fast-paced and evolving industry.

• Act as the liaison between the client, the agency’s client partnership team, delivery leads, and operations.
• Serve as the day-to-day CP operations contact and lead internal and external calls.
• Be a mentor to the department and your team by identifying strengths and areas of opportunity.
• Provide both positive and constructive feedback, and establish career goals and monthly training opportunities.
• Track and act upon team member performance. Write performance reviews and conduct 1:1s. Manage PTO.
• Manage a positive, proactive, operations and service-oriented team.
• Proactively communicate internally and externally to keep all key stakeholders updated on program progress and performance.
• Lead the establishment of workflows and team optimization across both US and global teams.
• Anticipate internal hurdles and course-correct to prevent inefficiency in workflow.
• Create and distribute materials that support the delivery of high-quality work.
• Fully understand and lead funds management/content management/dealer experience solutions.
• Fully understand program website(s) and tools for admin configuration.
• Lead all elements of program/guideline/website content changes.
• Perform quality-control checks at the payment/funding level with accountability.
• Lead team collaboration efforts through idea-sharing and brainstorming sessions.
• Maintain SOPs, clarification & exception trackers, and other account-related training materials.
• Support the implementation of department-wide initiatives.
• Identify additional opportunities where Ansira can grow with existing and new clients.
• Able to flex up or down in job responsibilities as needed.

Qualifications

• Bachelor’s degree in business, communications, journalism, marketing, or related field.
• 3-4 years of agency management experience.
• Multimedia digital expertise.
• Advanced understanding of industry trends and a passion for technological innovation.
• Advanced knowledge of programs and products.
• Ability to lead, measure success against goals, and challenge team members.
• Strong Math, written and verbal communication skills, as well as proven problem-solving and multi-tasking abilities.
• Deep Excel knowledge to assist with complex ad hoc reporting analysis.
• Ability to organize work, handle multiple tasks and meet deadlines of an 8-12 person team.
• Ability to provide proactive, strategic thinking and thought leadership.
• Ability to pivot quickly and reprioritize work based on client needs.
• Exceptional client and customer service background.
• Comfortable solving conflict internally and externally.
• Experience with Microsoft Office applications including Word, Excel, Outlook, PowerPoint.
• A natural curiosity and an eager desire to learn.