[Hiring] Legacy Account Manager @AI Acquisition

Role Description

You're taking over an existing book of established client relationships. These are not new clients figuring out what they bought. They've been with us, they know the product, and they have expectations built on months of experience with the business.

Your job is to keep them progressing, keep them retained, and keep them expanding. That means understanding where each client actually is in their business, what's working, what's stuck, and what they need next. Not checking in for the sake of it. Actually moving the needle on their results.

This is a consulting role disguised as account management. You're not managing a spreadsheet of renewals. You're advising business owners on how to grow:

• How to frame their offer
• How to think about their funnel
• How to close deals
• How to handle fulfillment
• How to use AI to do all of it faster

The clients you inherit will have history, context, and in some cases, frustrations that predate you. Your first job is to audit that book, understand every account's real status, and earn trust through competence rather than promises.

What You'll Own

• An established portfolio of legacy clients across various stages of maturity and engagement
• Regular check-ins, growth workshops, and strategic conversations with business owners who are building and scaling real companies
• Client retention — spotting risk before it becomes a refund conversation, re-engaging clients who've gone quiet, and resolving issues without escalation
• Business consulting — advising clients on offer framing, lead generation strategy, sales process, prospecting, closing, and fulfillment
• Upsell identification — knowing when a client is ready for more and positioning the next step as the natural move, not a sales pitch
• Cross-functional coordination with the onboarding, deliverables, and office hours teams to make sure nothing falls through the cracks
• Documentation — every interaction, decision, and next step logged so anyone picking up your account knows exactly where things stand

Qualifications

• Native or near-native English fluency is non-negotiable
• Direct experience as a CSM, account manager, or business consultant
• Understanding of lead generation, sales funnels, cold email, LinkedIn outreach, and their connection to revenue
• Experience managing a portfolio of clients where retention and expansion were your responsibility
• Comfortable with difficult conversations
• Proactive in providing solutions
• Ability to pick things up fast
• Comfortable with AI tools

Requirements

• This role is not for you if you only know relationship management without the business consulting layer
• You need months to ramp before you can have a real conversation with a client
• You're uncomfortable advising business owners on sales, prospecting, or offer strategy
• You avoid hard conversations or tell clients what they want to hear instead of what they need to hear
• You wait to be told what's wrong rather than finding it yourself

What Success Looks Like

• Your clients are progressing, not just retained
• Clients at risk are flagged and handled before they escalate
• You've audited your book within the first two weeks
• You're coaching clients on their business, not just updating them on deliverables
• You pick up the product knowledge fast enough to be credible in front of clients by week three
• You adopt new tools and processes without being chased

The Environment

• This is a high-performance, remote-first team at the cutting edge of AI-powered business building
• Direct access to department heads from day one
• Strong performers progress quickly based on what they deliver, not tenure
• Exposure to AI-led systems and tools daily
• Autonomy and ownership over your portfolio
• A team that holds a high bar and expects the same from everyone

This role operates as an independent contractor engagement: invoice-based, permanent structure, regulated notice periods on both sides. We expect 50 to 60 hours a week from our best people, not as a crunch but as the natural shape of work that matters.

If you're looking for structure handed to you, this isn't the right place. If you want to be the one "Lifting the Hood", build something real, and raise the bar every week with a team that moves fast, we want to talk.