[Hiring] Lead Services Account Manager Motors and Drives @GE Vernova

Role Description

All activities providing the necessary support on pre- and post-contractual administration & management, Terms & Conditions of the contract, and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

• Frequently engage and follow up with customers to win services projects and meet growth initiatives.
• Act as customer’s single point of contact and partner with cross-functional leaders (Engineering, Parts, Services, Projects) to drive the right actions and provide prompt resolutions to customer issues.
• Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services including parts, field service, upgrades and other service offerings provided by GE.
• Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets.
• Collaborate with customers to develop long-term plans for success by understanding the customer’s organization, assets, potential downtime losses, and installed base.
• Ensure warranty and service obligations are met, including timely delivery, high quality, compliance with contract scope, and expected profitability of the service order.
• Perform customer site visits and/or hold routine calls to build business relationships and upsell services.
• Share lessons learned to increase standardization and efficiencies.

Qualifications

• Bachelor's degree from an accredited university or college with 6 years of experience (or a high school diploma / GED with 10 years of experience)
• Minimum of 6 years of experience in Services, Sales & Customer Contract Management
• Ability and willingness to travel up to 30% of the time

Requirements

• Experience in a customer facing Service Delivery or Project Management position, within a Service environment.
• Proven Industry, Metals or Oil & Gas experience, with technical knowledge in power generation, metals, mining, plastics processes.
• Proven track record of maintaining long-term relationships with clients, delivering service offerings and meeting tight deadlines.
• Attention to detail on financial tracking and reporting of services.
• Embracing ownership & accountability that drive customer solutions and services profitability.

Benefits

• Medical, dental, vision, and prescription drug coverage
• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• Retirement benefits including the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions
• Access to Fidelity resources and financial planning consultants
• Tuition assistance
• Adoption assistance
• Paid parental leave
• Disability benefits
• Life insurance
• 12 paid holidays
• Permissive time off