[Hiring] Lead Director, Strategic Accounts @CVS Health

Role Description

The Strategic Account Director (SAD) is a senior people leader responsible for leading teams of Account Executives (AE) and Strategic Account Executives (SAE) who support large, complex employer Pharmacy Benefit Management (PBM) clients. The role is accountable for revenue growth, client retention, profitability, and long‑term partnership success across a portfolio of strategically important accounts.

As a leader of experienced account professionals, the SAD sets strategic direction, establishes priorities, and drives consistent, high‑quality execution across renewals, expansions, and ongoing client engagement. The SAD serves as a senior escalation point and trusted executive partner for clients and works closely with CVS Health leadership to influence outcomes, align resources, and deliver sustainable value. The role uses data, analytics, and emerging AI‑enabled insights to forecast risk, evaluate financial tradeoffs, guide renewal and expansion strategies, and scale best practices across the portfolio.

Key Responsibilities

• People Leadership & Team Performance
  • Lead, coach, and develop teams of Account Executives and Strategic Account Executives, setting clear expectations aligned to revenue, retention, and client satisfaction goals.
  • Establish direction, priorities, and operating expectations for AE and SAE roles, ensuring strong role clarity, accountability, and consistent execution.
  • Foster a high‑performance culture through ongoing feedback, talent development, and succession planning.
• Strategic Account Oversight
  • Provide executive accountability and senior‑level oversight for large, complex PBM clients, demonstrating sound judgment in balancing client needs, financial outcomes, and enterprise priorities.
  • Serve as the escalation point for complex client situations and senior‑level engagements, reinforcing strong multi‑level client relationships.
• Revenue Growth, Renewals & Expansion
  • Own aggregate revenue growth, retention, and profitability for the assigned portfolio through effective leadership of renewal and expansion strategies.
  • Renewal strategy execution is owned by Strategic Account Executives, with the SAD providing strategic guidance, governance, and escalation leadership as account complexity, risk, or enterprise involvement increases.
  • Guide teams in identifying and advancing solution expansion opportunities using a consultative, value‑based approach.
• Financial Leadership & Executive Insight
  • Provide portfolio‑level visibility into financial performance, including drug trend, pricing strategies, guarantees, and overall account economics using advanced analytics and AI-enabled modeling.
  • Partner with finance, underwriting, and senior leaders to shape renewal scenarios, evaluate margin and value opportunities, and support executive‑level client discussions.
• Cross‑Functional & Enterprise Leadership
  • Lead and influence cross‑functional partners across account management, clinical, product, operations, underwriting, analytics, and implementation to ensure aligned, data-driven execution.
  • Engage senior enterprise leaders to align resources, remove barriers, and advance complex client and business objectives.
  • Demonstrate the ability to lead through influence in a highly matrixed environment, aligning cross‑functional partners and senior stakeholders around shared outcomes.
• RFP, Renewal & Market Leadership
  • Provide leadership oversight for complex RFPs and renewals, ensuring disciplined strategy, high‑quality responses, and effective execution.
  • Maintain awareness of pharmacy benefit management, managed care, and healthcare market, legislative, and regulatory trends to inform client strategy and positioning.

Success Measures

• Sustained revenue growth, retention, and profitability across the portfolio.
• Strong client satisfaction and senior‑level relationships.
• High team engagement, capability development, and performance outcomes.
• Effective leadership in a complex, matrixed environment.
• Consistent execution of financially sound, client‑aligned solutions.

Location & Travel

• Role may be performed from any U.S. location, with flexibility to work remotely or from a corporate hub.
• Ability to travel up to 40%, including overnight and short‑notice travel; travel may increase during peak renewal, RFP, or executive engagement periods.

Qualifications

• 10+ years of experience in healthcare, account management, or related client‑facing roles.
• Prior people leadership experience, including coaching, performance management, and talent development.
• Demonstrated success managing large, complex employer or health plan accounts through teams.
• Demonstrated executive presence and strategic maturity, including leading senior‑level client discussions, presenting complex financial and PBM concepts clearly to non‑technical audiences, and navigating high‑stakes or escalated situations with confidence and credibility.
• Strong digital and AI fluency and inclusive leadership aligned with transformation agenda.
• Valid driver’s license and reliable, insured personal vehicle.

Preferred Qualifications

• Experience leading teams responsible for large employer or health plan accounts.
• Experience in a pharmacy benefit manager sales or service executive role.
• Demonstrated accountability for revenue, retention, and profitability within a PBM portfolio.
• Experience operating in regulated or policy‑influenced healthcare environments.
• Strong comfort using data and analytics, including AI-enabled insights, to assess renewal risk, evaluate account economics, inform pricing and guarantee strategies, and improve portfolio performance.

Education

• Bachelor’s degree, advanced degree, or equivalent experience.

Anticipated Weekly Hours

• 40

Time Type

• Full time

Pay Range

The typical pay range for this role is: $105,000.00 - $231,132.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include:

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.

Additional details about available benefits are provided during the application process.