[Hiring] Lead, Client Partnerships @Warner Music Group

Role Description

As Director, Client Relations, you'll own relationships with clients after the handoff from Business Development, working closely with senior leadership, cross-functional teams, and partners across the music, technology, and legal worlds.

Your work will play a direct role in whether the industry adopts Sureel as infrastructure for managing and executing AI rights strategies at scale.

You will lead Sureel's client and partnership function and report to the two Co-Presidents. You'll own senior rights-holder relationships from commercial handoff through pilot, onboarding, adoption, and expansion, while working closely with Business Development & Licensing when commercial terms or new agreements are required.

A core part of the role will be understanding what drives adoption across our rights-holder network and using that insight to shape how Sureel works with partners, how the product evolves, and where the company should focus.

You'll also help identify opportunities for broader industry collaboration, shared frameworks, and approaches that can accelerate adoption across the market.

This role combines senior relationship management with industry expertise, product input, and the opportunity to help define how Sureel works with the market as the company grows.

What you'll do:

• Own Sureel's most important rights-holder relationships, building trust with senior leaders and understanding their priorities, business models, and AI rights strategies.
• Lead partners through pilots and implementations, coordinating testing, data reviews, product feedback, onboarding, and decision-making while keeping the relationship moving forward.
• Understand how rights-holders use Sureel, where they see value, where they encounter friction, and what would make the platform more useful to them.
• Bring partner needs into product development, translating rights-holder requirements and feedback into clear input for Product, Engineering, and AI.
• Translate Sureel's attribution and payout models for partners, helping rights-holders understand what the data means and how it applies to their business.
• Identify patterns across partner conversations, distinguishing individual requests from broader needs that should influence product, commercial strategy, or industry direction.
• Help shape how Sureel works with rights-holders at scale, developing the approaches, processes, and tools needed as the partner network grows.
• Own the quality of partner-facing data and reporting, ensuring attribution data and reports are accurate, consistent, and trusted.
• Identify opportunities to deepen relationships, including new use cases, broader organizational or catalog participation, and increased platform adoption.
• Represent Sureel in senior partner meetings and industry settings, including with Warner Music Group counterparts.
• Prepare thoroughly for important partner conversations, bringing the right context, history, and background so discussions can move forward.
• Work closely with leadership on client strategy, helping determine where Sureel should focus its time and attention across the partner network.
• Help shape the client function as Sureel grows, including where additional resources, processes, or capabilities are needed.

Qualifications

• Deep experience in music rights, metadata, and/or collective management.
• Experience in building and managing senior relationships with rights-holders, clients, partners, or other industry stakeholders.
• Ability to turn client insights into useful input for product, business, and commercial decisions.
• Comfort with data and technical detail, capable of reading datasets and explaining them clearly to non-technical partners.
• Ability to build trust quickly and represent leadership effectively.
• Clear communication skills and ability to remain calm in fast-moving environments.
• Ability to distinguish between individual client requests and broader market signals.
• Interest in the music industry and enjoyment of working in a small, collaborative, startup-paced team.

Requirements

• Experience working with artists, labels, publishers, CMOs/PROs, music-tech companies, metadata companies, or as a senior consultant to them.
• Experience across client/QA, business operations, client relations, or strategic partnerships.
• Involvement in industry metadata or rights standards initiatives.
• Experience working directly with C-level executives on client strategy and translating senior conversations into action.
• Curiosity about the music and entertainment landscape and AI's impact on creators.
• Experience with Google Workspace, CRM and calendar tools, and expense systems such as Concur.

Benefits

• Sureel AI is an independent, federated company within Warner Music Group.
• Commitment to building a diverse team and fair recognition for creators everywhere.