[Hiring] Lead Client Analyst @Cohere Health

Role Description

We are looking for a Lead Client Analyst to play a key role in delivering value for our Platform-as-a-Service (PaaS) customers. Reporting into our Senior Manager, PaaS Value Delivery, you will be part of a small, fast-paced team working directly with clients to strategically design, execute, and maintain a robust prior authorization decisioning automation program. Ultimately, the work you do will have a direct impact on the growth of the company and our ability to assist more patients at a time in their healthcare journey when they need help most.

• Consult Platform-as-a-Service (PaaS) clients on designing an optimal decision automation program that maximizes platform value.
• Translate complex client requirements into detailed technical blueprints for development teams to leverage when implementing new clients.
• Collaborate with Product, Development, Design, and Engineering teams in scoping new functionality, or enhancing existing functionality, to meet client automation needs.
• Develop strategic roadmaps related to continuous improvement of decision automation performance in order to drive increased value for clients.
• Analyze authorization data and leverage data visualization software to build and maintain analytical reports that inform internal and external stakeholders on platform performance.
• Ensure client’s KPIs are met and ensure end-to-end automation success for each client through each stage of customer lifecycle.
• Identify opportunities to scale and improve consultation workflows.

Qualifications

• 8+ years experience working in a client-facing role; demonstrated expertise in building client relationships and driving client engagement, value, and satisfaction.
• Understanding of healthcare systems, medical terminologies, clinical workflows, and regulations.
• Ability to navigate ethical dilemmas in healthcare data management and analysis while upholding professional standards and integrity.
• Advanced proficiency in Excel and PowerPoint; proficiency with building and/or maintaining dashboards in self-service business intelligence tools such as Tableau or PowerBI; proficiency with using SQL to extract insights from complex healthcare data sets.
• Ability to develop deep product expertise and leverage it to guide customers, solve strategic issues, and optimize platform value.
• Experience interfacing with internal, cross-functional stakeholders and colleagues on the development and definition of KPIs and product enhancements.
• Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible.
• Bachelor’s degree.

Benefits

• 💻 Fully remote opportunity with about 5% travel.
• 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program.
• 📈 401K retirement plan with company match; flexible spending and health savings account.
• 🏝️ Flex time off + company holidays.
• 👶 Up to 14 weeks of paid parental leave.
• 🐶 Pet insurance.

Interview Process

• Connect with Talent Acquisition for a Preliminary Phone Screening.
• Meet your Hiring Manager!
• Case Study and Presentation.
• Behavioral Interview.
• Executive Interview.
• *Subject to change.