[Hiring] Key Accounts Manager @Acuity Inc.

Role Description

We are seeking a highly motivated and experienced Strategic Partner to join our team, focusing on our National Accounts. This critical role is designed for a strategic thinker who will take full ownership for the management and success of our most important accounts; encompassing all CX responsibilities and the coordination of holistic project teams. The central focus of the role is to serve as a champion for these crucial customers, ensuring an exceptional experience throughout their relationship with Acuity.

The Strategic Partner will be the central point of communication, seamlessly coordinating between both external stakeholders and internal teams—such as Sales, Customer Operations, Order Support, and Post-Sales. The ideal candidate will have a knack for building and maintaining strong relationships, resolving complex issues, and identifying new opportunities for growth. They will also be expected to contribute to continuous process improvements and ensure the highest levels of customer satisfaction, both internally and externally.

As the Strategic Partner, you will work directly with the sales team in strategic planning meetings, including in-person presentations that may focus on plans and issue resolution promoting continued growth and support. Your role will also involve addressing and resolving issues swiftly and effectively as well as leveraging your strategic problem-solving skills. You will play a key role in developing opportunities within accounts while ensuring that all processes are optimized for efficiency and effectiveness. This position requires a proactive "inspect what you expect" mentality to ensure all aspects of the account management process are meeting and exceeding expectations.

Qualifications

• Naturally empathetic.
• Customer advocacy.
• Process driven.
• Curious.
• KPI driven.
• Hungry.
• Business acumen.
• Analytical.
• Pace.
• Leadership.

Requirements

• Strong organizational and multitasking abilities.
• Background in sales operations and post-sales support.
• Proven experience in account management, sales, or a related field.
• Strong interpersonal and relationship-building skills.
• Excellent strategic problem-solving abilities.
• Outstanding communication and presentation skills.
• Focus on continuous improvement and process optimization.
• Ability to work collaboratively with cross-functional teams.

Benefits

• Generous health care coverage.
• Dental coverage.
• Vision plans.
• 401K benefits.
• Commissions/incentive compensation depending on the role.