[Hiring] Key Account Manager @Galls

Role Description

As a Key Account Manager supporting the WorkBoots.com Corporate Safety Program, you will be responsible for retaining and growing assigned business-to-business accounts through consultative program management, exceptional service, and expansion into uniform, safety footwear, workwear, and personal protective equipment solutions. This role is critical to our long-term growth strategy and will independently develop account plans, recommend solutions, and execute initiatives that improve customer adoption, satisfaction, retention, and revenue.

What You'll Do

• Account Retention & Relationship Management
  • Serve as the primary strategic advisor for assigned Corporate Safety Program accounts, with responsibility for recommending and executing retention and growth strategies.
  • Build, nurture, and expand relationships with executive sponsors and key stakeholders in safety, operations, procurement, human resources, and finance.
  • Monitor program performance, employee participation, service levels, and customer satisfaction; identify risks and execute mitigation plans.
  • Lead regular business reviews and ensure each program remains aligned with the customer’s safety requirements, workforce needs, and business goals.
• Program Growth & Cross-Selling
  • Assess customer workforce, safety, compliance, and purchasing needs and recommend solutions across uniforms, safety footwear, workwear, and personal protective equipment.
  • Lead cross-selling and upselling strategies, including recommending program enhancements and negotiating pricing and terms within established guidelines.
  • Identify opportunities to expand participation, locations, employee groups, product categories, and program services; build business cases to support growth initiatives.
• Strategic Planning & Execution
  • Own the development and execution of strategic account plans that support customer goals and achieve retention, participation, revenue, and margin targets.
  • Analyze order activity, product adoption, employee participation, service trends, and customer feedback to guide program decisions.
  • Forecast, track, and report key account metrics, making proactive adjustments to improve program performance.
  • Coordinate with internal teams to support program launches, product assortments, inventory availability, ordering solutions, employee communications, and ongoing service delivery.
• Collaboration & Internal Alignment
  • Serve as the primary advocate for the customer internally, using judgment to prioritize competing demands.
  • Collaborate cross-functionally to influence product development, marketing campaigns, and service delivery improvements based on customer insights and account strategies.
  • Lead internal strategic account reviews and present account health, retention risks, and growth strategies to senior leadership.
• Leadership & Thought Partnership
  • Act as a strategic thought partner to customers, providing insights into industry trends and best practices.
  • Mentor and support other members of the sales or account management team on best practices in strategic selling and retention strategies.
  • Participate in cross-functional leadership teams focused on improving customer experience and retention.

Qualifications

• Bachelor’s degree in business, Sales, Marketing, or related field.
• 5+ years of experience in strategic account management, enterprise sales, customer success, or managed program sales, with a focus on retention and account growth.
• Experience supporting uniform and/or safety footwear programs is strongly preferred; experience with workwear, PPE, wholesale, or employee purchase programs is also valuable.
• Proven track record of exercising discretion and judgment in managing large, complex accounts and driving revenue growth.
• Demonstrated ability to develop and implement strategic plans independently.
• Strong negotiation, consultative selling, and decision-making skills.
• Excellent communication, presentation, and analytical abilities.

Benefits

• Excellent medical/dental and vision coverage— Eligible 1st day of the month after start date.
• 401(k) retirement plan with company contribution (because you will retire someday).
• Flexible benefits—choose what you like, ignore the rest.
• Generous employee discount.
• Vacation and Personal Time.
• Paid Holidays.
• Tuition reimbursement.
• Daily Pay; up to 50% of your pay.
• EOE/Disability/Vets.