[Hiring] Key Account Manager @DS Smith

Role Description

Are you passionate about building strategic customer partnerships, driving commercial growth, and bringing innovative solutions to market? We're looking for an ambitious and commercially minded Account Manager to join our UK Packaging (Retail) team, managing a portfolio of key customers across the Midlands and South West. This is a fantastic opportunity to play a pivotal role in strengthening relationships with leading FMCG and industrial brands while helping shape the future of sustainable packaging.

At our core, we're innovators. We challenge convention, embrace creativity, and work collaboratively to deliver packaging solutions that make a real impact. As part of a supportive and high-performing team, you'll work closely with colleagues across Sales, Design, Innovation, and Operations to create value-led solutions that delight customers and drive business growth.

As a trusted partner to your customers, you'll take ownership of an established portfolio and drive both retention and growth through strategic account management and exceptional customer engagement.

• Strategy & Growth: Lead the execution of account plans to secure organic revenue growth and margin improvements within existing customers.
• Relationship Management: Build deep partnerships across the FMCG and industrial sectors to drive customer loyalty and satisfaction.
• Value-Led Solutions: Coordinate with Design and Innovation teams to translate customer needs into tailored, sustainable packaging offerings.
• Pipeline & Forecasting: Manage account metrics and communicate precise sales volume and revenue forecasts to the business via our CRM system.
• Collaboration & Efficiency: Work alongside regional sales networks and operations teams to maximise market opportunities and drive supply chain efficiencies.

So, if you are an experienced Account Management professional within the FMCG or Packaging space, looking for a new challenge in a business which prioritises creativity and encourages you to make a difference — then we might be looking for you!

Qualifications

• Proven success, knowledge, and experience in an Account Management role within FMCG – packaging experience highly desirable but will welcome experience in other areas.
• A Full driving license.
• A strong ability to work independently & remotely with travel as needed.
• Strong business acumen and negotiation skills with the ability to deal with conflict and challenge both externally and internally.
• Proven success, knowledge, and experience of analysing and initiating actions based on financial insights and understanding.
• Ability to build strong working relationships with colleagues, clients, and stakeholders around the business.
• Ability to deliver dynamic & professional presentations.

Benefits

• Competitive salary.
• Discretionary bonus.
• Car allowance.
• 25 days holiday plus bank holidays.
• Pension scheme, life assurance and income protection.
• Employee Assistance Programme.
• Employee Discounts.
• Cycle to work scheme.