[Hiring] Key Account Manager @Strategic Site Selection

Role Description

In keeping with Strategic Site Selection's mission to provide The Best Site Selection Experience, the Key Account Manager will build and maintain lasting relationships with existing and future clients. A successful Key Account Manager will understand and anticipate client needs, sourcing and contracting the ideal venue space for their upcoming meetings and events.

• Build and maintain trust and relationships with the organization's existing and future clients, suppliers, and partners.
• Identify and assess client needs to achieve satisfaction, anticipating potential issues before they occur.
• Research destinations and hotels to source the perfect venue for our clients' events.
• Prepare Requests for Proposals (RFPs) and distribute them to selected hotels via Cvent.
• Accurately summarize hotel proposals and present them to clients in a timely manner.
• Negotiate guestroom rates, meeting space, liabilities, and other terms with venues.
• Thoroughly review contracts against an approved list of clauses to ensure a strong and accurate final agreement between the venue and the client.
• Recognize opportunities to up-sell our partnerships or cross-sell our sister company, Sandbox Events.
• Handle client issues, providing appropriate solutions and alternatives within time limits and following up to ensure resolution.
• Answer and respond to phone calls, emails, inquiries, and other requests.
• Regularly and accurately enter data and information into the company CRM (Salesforce) to keep thorough records for every client and program.
• Produce documents, briefing papers, reports, and presentations as needed.
• Occasionally attend site inspections, off-site supplier meetings, and industry events.
• Contribute to the company's overall growth and success.
• Grow with the role, which will keep developing as the organization grows.

Qualifications

• Post-secondary diploma in Business Administration or Hospitality, or an equivalent combination of education and experience.
• 3+ years of experience in the hotel and/or event management industry.
• Intermediate to advanced proficiency in Microsoft Office, particularly Outlook and Teams.
• Excellent written and verbal communication skills.
• Exceptional client service, follow-through, attention to detail, and timely responses for clients.
• Self-motivated, with the ability to work well both in a team and independently.
• Strong organizational and time management skills, with the ability to recognize and meet deadlines in a fast-paced work environment.
• Ability to multitask efficiently and prioritize to manage workload.
• Strong interpersonal skills, with the ability to deal professionally with people internally and externally while resolving issues and meeting objectives and timelines.

Requirements

• Experience with Salesforce and Cvent (a huge asset).
• Bilingual in English and French.
• Based in Ontario.

Benefits

• Comprehensive benefits package, including extended health, dental, and vision care.
• Life insurance.
• Employee and Family Assistance Program.
• Flexible schedule.
• Work from anywhere.
• 15 days of paid time off upfront (not accrued), moving to an unlimited time-off policy after one year of successful service.
• Extra paid day off for your birthday.
• And more!