[Hiring] Key Account Manager @Amcor

Role Description

The Key Account Manager (KAM) is responsible for managing and developing the relationship with a strategic customer: P&G. This role involves defining account-specific strategies, driving sales growth, and ensuring a high level of customer satisfaction by delivering tailored solutions.

Key Responsibilities:

• Account Management:
  • Act as the primary point of contact for key accounts within the assigned scope.
  • Build and maintain strong, long-lasting relationships with customer decision-makers and internal stakeholders.
  • Develop a deep understanding of customer needs and provide customized solutions to address them.
• Sales & Strategy:
  • Develop and implement strategic account plans to achieve revenue and profitability targets.
  • Identify and capitalize on growth opportunities within existing accounts and scope, while actively seeking new business opportunities.
  • Monitor market trends and competitor activities to inform and adapt commercial strategies.
• Collaboration & Coordination:
  • Work closely with internal teams, including R&D, Production, Logistics, Quality, and PLM, to meet customer expectations.
  • Coordinate cross-functional efforts internally and externally to ensure on-time delivery and compliance with quality standards.
  • Organize and lead customer meetings, involving relevant stakeholders from both organizations.
  • Coordinate and monitor project progress to ensure timely delivery and customer satisfaction.
• Negotiation & Contracts:
  • Lead contract negotiations, pricing discussions, and the implementation of service agreements.
  • Ensure all agreements comply with company policies and customer requirements.
• Reporting & Analysis:
  • Regularly monitor and analyse account performance metrics.
  • Prepare reports detailing sales data, market trends, and opportunities for improvement.

Qualifications

• Minimum of 5-7 years of experience in working in a large scale B2B environment.
• Relevant industry experience in technical, sales and general management.
• Proven track record of successful sales growth and profitability.
• Experience with negotiations; strong influencing and persuasion skills.
• Technically adept with a detailed knowledge of Amcor, the products, the industry and competitive market.
• Language: English necessary, others useful and desired.

Requirements

• Travel is estimated at +50%.

Benefits

• Medical, dental and vision plans.
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees.
• Company-paid holidays starting at 8 days per year and may vary by location.
• Wellbeing program & Employee Assistance Program.
• Health Savings Account/Flexible Spending Account.
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits.
• Paid Parental Leave.
• Retirement Savings Plan with company match.
• Tuition Reimbursement (dependent upon approval).
• Discretionary annual bonus program (initial eligibility dependent upon hire date).