[Hiring] Junior Account Manager @Finom

Role Description

As a Junior Account Manager, you'll manage your own portfolio of business customers: building relationships, understanding their businesses, and helping them get the most value from Finom. This isn't a traditional support role, and it isn't cold sales. It's about building long-term relationships, reducing churn, increasing engagement, and helping customers grow with Finom.

• Using customer data and behavioural insights, identify customers whose activity has dropped, those at risk of leaving, and customers with opportunities to increase their usage of our products.
• Contact customers by phone, email, and chat to understand their business, remove barriers to success, and work across multiple teams to ensure they receive an outstanding experience.
• Every interaction should leave the customer feeling that Finom genuinely cares about their business.

What You'll Be Doing

• Build relationships with your customers.
• Manage your own portfolio of business customers.
• Build trust through regular, proactive conversations.
• Understand each customer's business, goals, and banking needs.
• Become a trusted point of contact for your customers.
• Reduce customer churn by proactively contacting customers who:
• Have reduced their activity or become inactive.
• May be at risk of leaving Finom.
• Have experienced previous service issues.
• Require additional support to get value from Finom.
• Help customers grow through meaningful conversations by:
• Increasing product adoption.
• Encouraging customers to make Finom their primary business account.
• Understanding how they currently bank and where the gaps are.
• Identifying unmet needs and future opportunities.
• Sharing customer feedback with Product and other internal teams.
• Own the customer relationship by:
• Listening and taking ownership if a customer has experienced an issue.
• Coordinating with Customer Care, Operations, or Product to resolve it.
• Following up personally once the issue has been resolved.
• Prepare before every conversation by:
• Understanding their business.
• Reviewing previous interactions.
• Analyzing changes in account activity.
• Researching opportunities to make every conversation relevant and valuable.
• Work closely with internal teams including Customer Care, Sales, Product, Operations, Risk, and AI to give customers the best possible experience.

What Success Looks Like

• Clear quarterly objectives focused on customer outcomes, including:
• Contacting the customers assigned to your portfolio.
• Achieving meaningful engagement.
• Reducing customer churn and reactivating inactive customers.
• Increasing customer engagement and product adoption.
• Helping more customers make Finom their primary business banking provider.
• Targets are set and reviewed every quarter, with performance rewarded through a quarterly commission scheme on top of your base salary.

Qualifications

• Enjoy talking to people and genuinely want to help businesses succeed.
• Previous experience in Account Management, Customer Success, Customer Care, Business Development, or Sales.
• Excellent communication skills and confidence speaking with customers over the phone.
• Strong relationship-building skills and commercial awareness, without being pushy.
• A proactive mindset, curiosity, and the ability to ask great questions.
• Excellent organization and follow-up skills, and the ability to manage multiple customer relationships at once.
• Native-level fluency in German, French, or Italian (the market you'll support), plus fluent English.

Benefits

• Join one of Europe's fastest-growing fintech scale-ups.
• Collaborative, inclusive, and fast-paced culture.
• Flexibility in working arrangements, including remote work options.
• Opportunity to participate in the Employee Stock Option Plan (ESOP).
• Unique benefits such as the Work & Swim programme, allowing remote work from Cyprus with complimentary accommodation.