[Hiring] Head of Client Onboarding @Belkins

Role Description

Belkins is launching Intake (a new pod that owns every new client's first three months): onboarding, campaign launch, first booked meetings, and the handoff to a long-term account team. You'll lead the pod and be accountable for one outcome: new clients who see results and stay.

This isn't a role with a comfortable book of long-term accounts. Every client is new, most are demanding, and results are expected from week one. The pace is high and there's no rigid playbook yet. If that sounds energizing rather than exhausting, we'd like to talk.

• Every new client from kickoff to month 3, covering onboarding, launch, first results, and a clean handoff.
• A team of Account Strategists and SDRs, assigning accounts, coaching the team, and hiring or replacing people quickly when someone isn't delivering.
• The campaigns themselves, opening and fixing campaigns that aren't booking meetings.
• The hard conversations, joining escalation calls with US clients, resetting expectations, and stepping in on at-risk accounts.
• The numbers, including trial-to-long-term conversion, appointments against plan, time to first appointment, and onboarding time.
• The function itself, providing feedback on what doesn't work and rebuilding it.

Qualifications

• Started hands-on (SDR/BDR, AE, CSM or AM) and went on to lead that function.
• Know at least one outbound channel from the inside: cold email, calling, or LinkedIn.
• Have managed a client-facing team, including hiring and letting people go.
• Speak advanced English (C1) and stay confident on difficult calls with US clients.
• Move fast, making decisions in days, not weeks.

Requirements

• Experience in an outbound or lead-gen agency, SDR outsourcing, or another client-services business of 50–200 people.
• Experience with US clients.
• You've built or rebuilt an onboarding, CS, or delivery process.
• You use AI tools in your daily work.

Benefits

• Competitive Pay: Your dedication deserves compensation that matches your expertise.
• Remote-First Flexibility: Work where you're most productive with flexible hours.
• Professional Growth: Regular feedback, 1:1s, internal mobility, and knowledge-sharing.
• Well-being focus: Mental health is a priority with lectures and support.
• Recharge Time: 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs.
• Global Sync: Aligning with U.S. holidays to keep global teams in sync.
• Memorable Team Experiences: Online team-building events and all-hands gatherings.