[Hiring] Head of Client Delivery @Pavago

Role Description

At Pavago, one of our clients is hiring a Head of Client Delivery to lead the complete post-sales client lifecycle—from onboarding and implementation to adoption, expansion, and long-term client success. This is a senior, hands-on leadership role where you’ll be responsible for ensuring clients successfully implement AI-driven solutions, realize measurable business outcomes, and receive an exceptional delivery experience.

You’ll serve as the primary owner of delivery quality, operational excellence, client satisfaction, and long-term account health while partnering closely with Sales, Product, Engineering, and Client Success teams. This is not purely a management role. You’ll remain actively involved in client implementations, escalations, process development, and strategic delivery initiatives.

What You’ll Own

• Client Delivery & Implementations
  • Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding, implementation, adoption, and expansion.
  • Develop structured onboarding plans, implementation roadmaps, and adoption strategies.
  • Oversee multiple concurrent client implementations while ensuring quality, timelines, and successful outcomes.
  • Drive measurable business value through effective delivery execution.
• Client Success & Strategic Partnership
  • Serve as the executive owner for client satisfaction and delivery success.
  • Build trusted relationships with executive, operational, and technical stakeholders.
  • Guide clients through implementation decisions, workflow optimization, and adoption planning.
  • Lead complex client escalations and proactively drive successful resolutions.
• Technical Delivery & GTM Collaboration
  • Partner with Sales, Product, Engineering, and Client Success teams throughout implementation.
  • Translate client business objectives into scalable technical and operational execution plans.
  • Ensure AI workflows, automations, and system integrations support client goals.
  • Align delivery processes with scalable internal best practices.
• Process Development & Operational Excellence
  • Build and continuously improve onboarding playbooks, implementation frameworks, and delivery workflows.
  • Identify risks early and proactively mitigate implementation challenges.
  • Create scalable systems that improve delivery consistency and operational efficiency.
  • Use client feedback and performance metrics to refine processes.
• Leadership & Cross-Functional Collaboration
  • Collaborate closely with Client Success, Product, Sales, and Engineering leadership.
  • Support retention, expansion, and long-term customer success strategies.
  • Provide operational insights that influence product development and service improvements.
  • Help scale the overall Client Delivery organization.

Qualifications

• Strategic leader with a hands-on execution mindset.
• Strong ownership and accountability.
• Excellent client-facing communication skills.
• Comfortable engaging both technical and non-technical stakeholders.
• Proactive problem solver with strong escalation management experience.
• Passionate about client outcomes, adoption, and operational excellence.
• Able to build scalable systems in high-growth environments.

Requirements

• Experience
  • Senior-level experience in:
    • Client Success
    • Solutions Engineering
    • Technical Account Management
    • GTM Engineering
    • Implementation Leadership
  • Proven success managing enterprise or high-value client relationships.
  • Experience leading complex implementations and post-sales delivery programs.
• Technical Knowledge
  • Strong understanding of:
    • Modern GTM technology stacks
    • Workflow automation
    • AI-enabled business processes
  • Experience coordinating technical implementations and operational workflows.
• Leadership & Communication
  • Excellent stakeholder management and executive communication skills.
  • Strong operational leadership and project management capabilities.
  • Experience managing multiple client implementations simultaneously.
  • Exceptional problem-solving and risk management skills.

Nice-to-Have

• Experience working with:
  • ChatGPT
  • Claude
  • Clay
  • AI automation platforms
• Background scaling:
  • Client Delivery
  • Customer Success
  • Onboarding
  • Professional Services
• Experience supporting:
  • Workflow automations
  • CRM implementations
  • Technical integrations
• Experience in:
  • SaaS
  • AI startups
  • High-growth technology companies

Education

• Bachelor’s degree in:
  • Business
  • Engineering
  • Computer Science
  • Related field preferred
• Relevant certifications or advanced professional training are a plus.

What a Typical Day Looks Like

• Review active client onboarding and implementation projects.
• Meet with clients to align on goals, timelines, and adoption strategies.
• Partner with Product, Engineering, and Sales teams to resolve implementation challenges.
• Manage escalations and proactively address delivery risks.
• Improve onboarding playbooks and operational workflows.
• Monitor adoption metrics, client health, and delivery performance.

Key Metrics for Success (KPIs)

• Client onboarding and implementation success.
• Time-to-value and product adoption.
• Client satisfaction and retention.
• Long-term account health and expansion.
• Reduction in implementation delays and escalations.
• Operational efficiency and delivery scalability.

Why Join Us?

• Lead client delivery for cutting-edge AI solutions.
• Directly influence client success, retention, and long-term growth.
• Partner closely with executive leadership and cross-functional teams.
• Build scalable delivery operations in a high-growth environment.
• Fully remote work environment with significant leadership visibility.

Interview Process

• Initial Phone Screen
• Spark Hire Intro Video (3–5 minutes)
• Strategic Client Delivery Assessment
• Client Interview with Leadership Team
• Offer & Onboarding

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.

Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.

Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.

Apply Now

If you’re an experienced client delivery leader who thrives on driving successful implementations, building scalable post-sales operations, and helping clients realize measurable business outcomes through AI and automation, we’d love to hear from you. Apply today and play a key role in shaping world-class client experiences while leading high-impact delivery initiatives.