[Hiring] Head of Client Care @Ambitiousgroup

Role Description

We now seek a focussed and forward thinking professional to join this leading Law Firm as their Head of Client Care, specialising in Conveyancing. This is an integral role and will suit either a qualified Solicitor perhaps seeking a change of pace or a Client Management professional with a background in the Legal sector.

• Reporting directly to the Partners, responsible for all Client Care matters across the business.
• Ensure the highest level of care and attention is always maintained.
• Effectively and efficiently manage all incoming queries, issues, and complaints, escalating these when appropriate.
• Follow up assertively on any abortive fees and take action when required.
• Regularly review and audit Fee Earner Files.
• Work proactively to address any potential issues in advance.
• Liaise with teams across the business to ensure high standards are maintained.

Qualifications

• Must be from a legal background, i.e., a Solicitor (or similar) or have worked within a Law Firm in a similar role.
• Must have a good knowledge of Residential Conveyancing and the client journey.
• Experience of managing client care matters, including queries, complaints, and escalations.
• Be an exceptional communicator at all levels.

Requirements

• Up to £45,000pa Depending on Experience.
• Home Based (Fully Remote).
• Pension.
• Supportive, friendly & Collaborative Environment.
• 23 Days Holiday + Bank Holidays.
• 9am to 5:30pm Monday to Friday.