[Hiring] Head of Client @Medialicious

Role Description

The Head of Client is the single point of accountability for a major client's growth at Medialicious — owning the relationship, the commercial outcome, and every brand within the account. You'll direct coordinated specialist capacity across UA, Affiliates, SEO, Media, and Planning toward one clear objective: measurable, sustained growth. This isn't a team-management role; it's a high-trust, high-ownership position for someone who leads through clarity, influence, and commercial instinct.

What you'll do

• Own the full client relationship across every brand in the account — leading the review cadence, managing escalations, and being the person clients trust to hold to account.
• Carry the commercial outcome — volume, CPA, ROAS, and contribution — setting targets with senior leadership and reading performance early enough to direct a meaningful response.
• Set and sequence priorities across a multi-brand account, ensuring no brand is silently deprioritised when specialist capacity is contested.
• Direct cross-functional specialists through outcome-driven briefs, coordinating Channels and Planning without building a parallel team around the account.
• Own the commercial conversation with clients on budget, scope, and contract terms — flagging risk to spend or return before it becomes a problem.

Qualifications

• Proven in client-facing performance marketing or account growth, ideally agency-side, and comfortable as the senior voice in the room.
• Has owned commercial outcomes directly — budget conversations, scope negotiation, and performance accountability come naturally.
• Fluent in acquisition economics: CPA, ROAS, LTV — able to engage channel specialists on the numbers and challenge where needed.
• Operates with influence over authority, having coordinated cross-functional specialists without holding the headcount.
• Decisive under competing demands, with a clear instinct for sequencing work across complex, multi-brand accounts.
• A relationship builder trusted by senior client stakeholders, with a track record of growing and protecting accounts over time.
• Comfortable operating with minimal oversight in a coordinated-capacity model rather than a dedicated team structure.

Our values

At Medialicious, curiosity, ownership, and continuous improvement aren't aspirational — they're how we operate. We work with significant budgets, real accountability, and a transparent culture that rewards people who take initiative, question assumptions, and care about results. If you're excellent at what you do and passionate about it, you'll feel at home here.