[Hiring] First Health Manager, Account Management @CVS Health

Role Description

Join First Health, a subsidiary of Aetna, as a Manager, Account Management, where you will lead strategic account management and operational initiatives for a portfolio of complex client relationships. In this highly visible role, you will drive client satisfaction, retention, and long-term growth through effective relationship management, operational excellence, and cross-functional collaboration. You will oversee the execution of account strategies, ensure delivery of contractual commitments, identify opportunities to enhance client value, and serve as a trusted advisor to clients and internal stakeholders. This position plays a critical role in supporting business retention, operational performance, and the overall client experience.

• Lead contract implementation and onboarding initiatives for new clients, products, and program expansions, ensuring a seamless transition and successful launch.
• Monitor emerging healthcare industry trends, regulatory changes, and market developments; assess business impacts and drive strategic process improvements to support client and organizational objectives.
• Drive client retention and growth through proactive account management, strategic planning, and delivery of exceptional client experiences.
• Serve as a trusted advisor to clients by providing guidance on regulatory requirements, healthcare trends, and industry developments that may impact their business.
• Partner with internal and external stakeholders to identify opportunities that enhance client outcomes, operational efficiency, and market competitiveness.
• Develop and present executive summaries and business recommendations to support strategic initiatives and client objectives.

Qualifications

• 5 years of experience in Account Management or a related client-facing role, with a strong focus on providing operational support for large and complex National Accounts.
• Proficient in business intelligence and analytics.
• Proficient in execution and delivery (planning, delivering, and supporting).
• Skilled in fostering collaboration and promoting effective teamwork to achieve shared goals.
• Growth mindset (agility and developing yourself and others).
• Strong organizational, problem solving and decision-making skills.
• Ability to travel 10-20% within the designated territory.

Requirements

• Experience in the healthcare and insurance industry.
• Demonstrated expertise in provider relationship management and handling rental contract agreements.

Education

• Bachelor's degree, or equivalent professional qualifications and training, or relevant experience in the field.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.