[Hiring] Enterprise Technical Account Manager @Cogent Security

Role Description

We're hiring an Enterprise Technical Account Manager to own the full customer lifecycle for our largest accounts - from post-sale kickoff through production deployment, steady-state operations, and expansion. You'll be the technical point of contact that enterprise security teams rely on to operationalize Cogent in their environment and get measurable outcomes from it.

• Own the end-to-end customer lifecycle from deployment kickoff through go-live, ongoing operations, and renewal
• Serve as the primary technical point of contact for enterprise accounts, building deep relationships with security leadership, engineering teams, and IT operations
• Lead deployment planning and execution: data source onboarding, integration validation, stakeholder alignment, and go-live readiness
• Help customers operationalize vulnerability management workflows inside Cogent - asset identification, risk scoring configuration, remediation prioritization, and compliance reporting
• Navigate each customer's security environment across cloud (AWS, GCP, Azure) and on-prem infrastructure, and understand how their scanning tools (Tenable, Qualys, Wiz) feed into our platform
• Identify and drive account expansion opportunities, growing ARR and improving net revenue retention across your book of business
• Translate customer feedback and field observations into product improvements by partnering directly with Product and Engineering
• Build repeatable deployment playbooks and onboarding frameworks that help future customers get to value faster

Qualifications

• Domain expertise in vulnerability management - you understand CVE workflows, remediation processes, risk prioritization, and how enterprise security teams track and reduce exposure
• 3+ years in a technical, customer-facing role: Technical Account Manager, Technical CSM, Solutions Engineer, or similar
• Strong technical acumen - comfortable discussing scanning infrastructure, cloud environments, API integrations, and data pipelines with customer engineering teams
• Clear, confident communicator who builds rapport quickly and manages relationships across security engineers, IT Ops, and executive stakeholders
• Ownership mindset across the full account lifecycle: you think past deployment into adoption, retention, and growth
• Consultative approach to account management - you go deep on a focused book of business rather than spreading thin across high volume

Requirements

• Enterprise customer experience, particularly in regulated industries (financial services, healthcare)
• Experience at an early-stage company where you helped build or scale a customer success or TAM function
• Managed ARR between $1-10M+ with demonstrated net revenue retention above 90%
• Familiarity with compliance frameworks (SOC 2, FFIEC) and how they drive remediation timelines
• Working knowledge of CMDB tooling and asset management in enterprise environments