[Hiring] Enterprise Support Admin @Easy Ice LLC

Role Description

The Enterprise Support Admin is a highly collaborative, service-oriented role responsible for supporting Easy Ice sales teams and ensuring a seamless customer and prospect experience. This position supports an assigned sales team – Enterprise, and is also cross-trained to assist other sales channels as needed.

The Enterprise Support Admin partners closely with Sales, Operations, Supply Chain, and Installation Coordinators to help execute the sales process from initial contact through onboarding. This includes:

• Managing inbound calls
• Qualifying leads
• Assisting with customer agreements
• Coordinating installations
• Ensuring accurate communication between internal teams and the customer

The Enterprise Support Administer will also be responsible for supporting the complete Enterprise buyback process, which includes:

• Gathering customer asset information
• Working closely with finance to get proper evaluations
• Coordinating equipment with supply chain
• Working closely with operations to obtain proper sight survey information
• Obtaining lien releases on equipment
• Preparing a contribution analysis and facilitating payment to customer

Additionally, the Enterprise Support Admin supports Enterprise clients by:

• Providing tailored solutions
• Maintaining detailed account records
• Facilitating seamless onboarding experiences
• Addressing client questions and ensuring timely follow-up
• Contributing to overall customer satisfaction and retention efforts

Qualifications

• High school diploma required; Associate degree or higher preferred
• 5+ years of relevant experience in sales support, customer service, or related administrative/support role, ideally with some exposure to Enterprise or B2B sales environments
• Exceptional verbal and written communication skills
• Advanced proficiency in Salesforce, Microsoft Office Suite (Word, Excel, PowerPoint), and other CRM or project management tools
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Customer-focused mindset with strong problem-solving skills
• Ability to work independently in a remote environment

Requirements

• Remote position requiring reliable internet and a professional workspace
• Frequent computer and phone use; headset recommended
• Must have sufficient visual acuity for extended computer work