[Hiring] Enterprise Account Manager @Flosum

Role Description

You will own a book of enterprise accounts and one number: retained revenue. You decide which accounts need you most this week, and you go there. This is a commercial role. You will spend your time with executives, not running support tickets.

What you will do

• Own renewals across your book, from strategic accounts to smaller ones, and protect every dollar of recurring revenue.
• Build relationships with the executives who decide: CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms. Reach past your champion when the account needs it.
• Turn red accounts green. Spot risk early, build a save plan, and run it with urgency.
• Move customers from our Salesforce-native products to our cloud-native platform, and make the business case for why it matters to them.
• Defend your accounts against competitors, in-house builds, and new enterprise architectures.
• Pull the right people in. Hold product, support, engineering, and customer success accountable for what your customers need.
• Find expansion opportunities and hand them to our sales team with a clear plan.
• Run your book with discipline: accurate forecasts, clean renewal pipeline in Salesforce, no surprises.

Qualifications

• 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company.
• You have carried a significant book of business (ideally $5M+ in annual recurring revenue) with individual accounts above $250K.
• You have sold or renewed complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms. Technical buyers trust you.
• A track record of saving at-risk renewals by going to the executive level, with the numbers to prove it.
• Commercial intensity. You negotiate well, you push for multi-year terms, and you are comfortable with hard conversations about price and value.
• You know how NRR and GRR are calculated and how your work moves them.
• Clear, concise writing and speaking. You can brief a CIO in five minutes.
• Experience in the Salesforce ecosystem is a strong plus.

Benefits

• Competitive base plus variable compensation tied to retention.

Company Description

Flosum is the platform these companies trust to ship changes safely, protect their data, and recover fast. Our customers include some of the most demanding enterprises in banking, insurance, healthcare, the public sector, and technology.