[Hiring] Enterprise Account Manager @PermitFlow

Role Description

This role is foundational. We are standing up a dedicated Account Management function so that every signed enterprise customer has one clear commercial owner. You'll own the commercial relationship for a portfolio of the largest builders, contractors, developers, and multi-brand home-services platforms in the country — protecting renewals, closing expansion, and turning signed agreements into compounding partnerships.

Every one of those accounts gets a single, named commercial owner for the life of the relationship. That's you.

• Carry a quota and own the number: renewals, upsell, cross-sell, new-product and business-unit expansion.
• Implementation owns onboarding and go-live, Ops owns the day-to-day operating cadence, and Customer Success owns account health and adoption.
• Own everything commercial from the moment an account clears its opt-out window, converting delivered value into retained and expanded revenue.

What You'll Do

• Own the commercial relationship and a $6M+ enterprise book of business from the moment each account becomes a PermitFlow customer.
• Lead every renewal end to end — strategy, pricing, negotiation, procurement, legal, close.
• Build and close expansion pipeline across products, business units, geographies, brands, and volume tiers.
• Develop multi-year account plans, stakeholder maps, whitespace maps, and mutual commercial plans.
• Build trusted relationships from decision makers at both the regional and national level, including the C-suite and private-equity sponsors.
• Translate operational outcomes — time-to-permit, throughput, cost, and risk reduction — into executive-grade ROI narratives.
• Own renewal and expansion forecasting, CRM hygiene, next steps, and close plans.
• Partner tightly with Implementation, Ops, and Customer Success on onboarding, operating cadence, health, adoption, and risk signals while holding a clean commercial swim-lane.
• Help build the Account Management playbook — handoffs, tiering, cadences, forecasting, account-planning standards.
• ~20% Travel as needed for customer meetings, executive reviews, industry events (e.g. Pantheon), and portfolio-company HQ visits.

Qualifications

• 8+ years in enterprise Account Management, expansion sales, or a comparable quota-carrying post-sale role.
• Self Starter: You’ve seen this show before and can help build the foundation of what this will look like as we continue to scale.
• Proven Revenue Owner: You have personally managed a $5M+ book and can show GRR, NRR, renewal, and expansion numbers.
• Complex Deal Operator: Comfortable with $200K+ ACV accounts, multi-threaded negotiations, procurement, security and legal reviews, and multi-entity rollouts.
• Seller, Not Just a Steward: You source, qualify, price, negotiate, and close expansion yourself — you don't hand it to Sales.
• Executive Relationship Builder: You're just as credible sitting across from a CFO as you are talking with a branch manager at a job site - warm, direct, curious, and plainspoken no matter who's in the room.
• Strategic and Analytical: You connect usage and outcomes to financial impact, risk, pricing, and a multi-year growth thesis.
• Forecast-Disciplined: Clear stages, close plans, renewal timelines, accurate commits.
• Cross-Functional Partner: You create clarity and momentum across Sales, CS, Product, Solutions, Support, Legal, Finance, and RevOps.
• Industry Knowledge: Construction-tech, PropTech, field-service software, home services, or another operationally complex vertical strongly preferred.

How Success Will Be Measured

• Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
• Expansion ARR closed, and expansion pipeline coverage, win rate, and velocity.
• Renewal rate and renewal/expansion forecast accuracy.
• Account, brand, geography, and product penetration.
• Quality of executive relationships, account plans, and cross-functional execution.
• Contribution to a repeatable Account Management operating model.

Benefits

• Competitive salary, uncapped commission, and meaningful equity in a high-growth company.
• 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA.
• 401(k) savings plan.
• Unlimited PTO and paid family leave.
• Home office & equipment stipend.
• Daily in-office lunch and dinner provided.
• Commuter benefits (pre-tax transit and parking).