[Hiring] Engagement Manager @International Fresh Produce

Role Description

• Manage an assigned portfolio of members, prospects, exhibitors, under-engaged organizations, and at-risk accounts.
• Understand each organization's business model, priorities, challenges, structure, key relationships, and current IFPA engagement.
• Maintain account plans that document business priorities, engagement, unmet needs, renewal risks, expansion opportunities, and next actions.
• Support recruitment, conversion, renewal, retention, at-risk recovery, and appropriate multi-year membership opportunities.
• Identify sector-specific needs and recommend ways to strengthen IFPA's Membership Value Proposition.
• Qualify commercial opportunities and refer them to Business Development, which leads sales strategy, proposals, negotiation, contracting, and revenue execution.

• Communicate IFPA's value in ways that are relevant to each company, sector, market, function, and professional role.
• Determine which IFPA benefits, programs, resources, relationships, and events assigned members are not fully using and develop personalized activation plans.
• Gather and synthesize member and market intelligence and share actionable insights with the appropriate IFPA teams.
• Represent member needs across relevant IFPA portfolios, including Advocacy, Science & Technology, Food Safety, Sustainability, and Supply Chain.
• Help determine whether existing initiatives meet identified needs or whether IFPA should create, modify, or prioritize additional value.

• Build multi-threaded relationships with executives and functional contacts across assigned organizations.
• Connect members with IFPA subject-matter experts, councils, committees, communities, events, intelligence, business connections, and volunteer leadership opportunities.
• Support volunteer committees, communities, and advisory groups as appropriate, including communications, meeting preparation, follow-up, leadership recruitment, and implementation of approved recommendations.
• Develop pathways that expand participation and cultivate current and future volunteer leaders.
• Support buyer, member, exhibitor, and industry engagement for key IFPA events and initiatives.
• Partner with Business Development, Events, Global Growth & Engagement, country managers, and other teams to strengthen relationships across sectors and markets.

• Maintain accurate CRM records, including account plans, contact maps, opportunities, risks, engagement history, and member intelligence.
• Use member data, segmentation, and behavioral signals to personalize outreach and recommendations.
• Track relationship depth, participation, and year-round engagement.
• Document member outcomes, business connections, addressed needs, and evidence of realized value.

Qualifications

• Three to five years of experience in membership, strategic account management, customer success, relationship management, sales, business development, or a related field.
• Demonstrated ability to build professional relationships, conduct consultative discovery, develop account plans, and manage pipelines or account portfolios.
• Strong written, verbal, facilitation, presentation, and analytical communication skills.
• Experience using CRM systems to maintain accurate account, relationship, engagement, and opportunity data.
• Ability to translate member feedback into actionable intelligence and manage multiple priorities independently in a remote environment.
• Knowledge of the fresh produce, floral, agriculture, food, foodservice, or related industries preferred.

Requirements

• Business-related travel is required, primarily within the United States and Canada, with additional travel as needed for member engagement, recruitment, events, and industry activities, averaging approximately 5-7 trips per year.
• This is a remote position based within the United States.

Benefits

• Salary will be determined at the time of offer and may vary based on factors including, but not limited to, the candidate’s relevant experience, education, qualifications, skills, and geographic location.