[Hiring] Emerging Business Program Manager @LanguageLine Solutions

Role Description

We are seeking a highly motivated and results-driven individual to join our Health Advocate team as Emerging Business Program Manager. Reporting to the Emerging Business Success Manager, you are responsible for both retention and growth of the emerging business portfolio of current clients. Emerging business is described as clients having under 1,000 lives and less than $12K of annual revenue.

Your primary objective is to drive organic growth among our portfolio of clients. You will manage a portfolio of clients, with a passionate emphasis on realization of client value, retention of clients and driving incremental revenue. You will partner with centers of excellence across the organization to ensure client growth and retention objectives are achieved.

Qualifications

• Bachelor's degree preferred. A Master's degree or other advanced degree in a relevant discipline is a plus.
• 2+ years proven experience and track-record of performance in a sales, marketing, or customer service preferred.
• Strong knowledge and understanding of data and analytics concepts, tools, and methodologies.
• Strong knowledge of and experience with sales enablement tools and technologies.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
• Demonstrated ability to collaborate effectively with all functional areas.
• Self-motivated and results-driven, with the ability to work independently and collaboratively in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to understand customer needs, uncover hidden or emerging opportunities, and translate insights into compelling solutions.
• Proficiency in public speaking.
• Willingness to travel as needed to meet with customers and attend industry events.

Requirements

• Achieve revenue retention and growth targets for your portfolio of clients.
• Implement a proactive client retention strategy that maximizes client revenue.
• Develop trusted and referenceable client relationships.
• Leverage new engagement models for emerging businesses.
• Ensure smooth hand-offs of client responsibilities from the Business Development Executive to the Client Success team.
• Meet performance expectations for regular client contact and KPIs.
• Liaise with Centers of Excellence to provide streamlined and automated support.

Benefits

• Base salary $50,000-60,000 based on experience.
• Total compensation at 100% of quota is in the range of $75,000-100,000+.
• Competitive compensation package, including a base salary and generous commission scale for “new logo” sales.
• Robust medical coverage, as well as dental & vision benefits.
• Tuition assistance.
• 401(k) savings plan with company match.
• Paid time off (PTO) and paid holidays.
• Access to Health Advocate programs, including EAP and wellness.
• All work equipment and select prospecting software provided.