[Hiring] Director of Global Account Management @JumpCloud

Role Description

We are looking for a Director of Global Account Management to lead, scale, and inspire our team of 20+ account managers and 3 team managers globally through our next phase of hyper-growth.

In this role, you’ll be an active, hands-on leader who leads from the front. When a customer calls, you’re the type of leader who remembers their account context, steps into the trenches alongside your team, and jumps on calls to drive value. You will foster a culture of supportive coaching and continuous growth, pushing your account managers to excel while setting the bar through your own actions.

This role reports directly to the SVP of Global Customer Success and collaborates closely with executive leadership across Product, Marketing, Alliances & Channel, and Professional Services.

Key Responsibilities

• Manage AM Leaders and the existing 20+ person account management team to aggressively expand accounts, unlock cross-sell opportunities, and spearhead customer growth strategies across the Americas, EMEA, APAC and India.
• Actively engage with JumpCloud’s evolving product suite and cybersecurity ecosystem. Help AMs effectively translate complex platform capabilities into clear business value for technical buyers (CIOs, CISOs, IT Directors).
• Own global Net Revenue Retention (NRR) and expansion targets. Drive aggressive upsell, cross-sell, and platform adoption strategies within our existing customer base.
• Define best practices, programs, standards, and processes, including account planning, ABM, pricing, and QBRs.
• Partner directly with Product Marketing, Product Management, Alliances, and Professional Services to voice customer feedback, shape product roadmaps, and ensure a seamless, high-touch customer journey.
• Connect directly with customers at all levels to support the development of a strong Account Management function within the organization.
• Drive the delivery of strategic initiatives in collaboration with sales, professional services and product marketing.
• Partner with marketing to ensure consistent brand experience across all customer interactions.

Qualifications

• 8+ years of experience leading and managing teams of account managers.
• A demonstrated track record of driving proactive expansion within existing accounts, consistently increasing ARR and securing upsells while retaining key customers.
• 3+ years of experience selling a SaaS platform for a high growth US-based company into customers in multiple geographies (including Enterprise in the US).
• Experience working with technically complex software platforms and selling into technical customers.
• Strong ability to inspire all levels of your team.
• Ability to listen, articulate positions, and advocate for customers. And, challenge assumptions respectfully and give and receive feedback with grace.
• Creative problem solving ability to identify obstacles and viable solutions.
• Outcome-orientation. Ability to articulate the desired outcome and work collaboratively to create a path to achieve it.
• Excellent communication, collaboration, facilitation, and presentation skills, at all levels of the organization and with customers.

Bonus Points for

• Direct experience leading sales operations/deal desk team members.
• Domain relevant experience with IT-related technologies such as directory services, LDAP, RADIUS, SAML, MultiFactor Authentication, MDM, or similarly complex technologies.

Where you’ll be working/Location

This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Language

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise!