[Hiring] Director of Accounts @HIP

Role Description

ION is looking for a Director of Accounts to own end-to-end account management and partner success across HIP and Neon Canvas, including retention, expansion, and renewals, service standards, and partner support and onboarding, for a large portfolio of dental and orthodontic practices. This is not a day-to-day account management role.

The best fit has run an account management or partner success function at a similarly sized agency or recurring-revenue business, owning a book of business across 500+ accounts, and has personally run two brands or service models under one umbrella on a single operating standard. Your job is to lead the leaders, set the strategy, own the numbers, and keep HIP and Neon Canvas partners staying and growing.

As Director of Accounts, you'll:

• Lead the account teams across both brands (Practice Growth Advisors at HIP, Account Managers at Neon Canvas) through a Senior and Team Lead ladder.
• Run both under one consistent standard without blending their distinct service models.
• Own gross and net revenue retention, expansion and renewals, and the efficiency of the function.
• Own innovation for the seat, making the account teams leaders in AI adoption for risk detection, call prep, and follow-up.
• Report to the COO and sit on the senior leadership team.

Qualifications

• You've run an account management or partner success function at a similar-size agency or recurring-revenue business, owning a book across 500-plus accounts.
• You've personally led account teams across two brands or service models under one umbrella.
• You're a leader of leaders, not just a leader of account managers.
• You think in retention rates, book loads, and scorecards.
• You're commercially literate; expansion, renewals, payroll-to-billings, and margin aren't foreign concepts.
• You're steady in the room with practice owners, leadership, and sales.
• You're genuinely AI-forward; you've put real AI workflows in your team's hands.
• You hold your Team Leads to a high bar because you hold yourself to one.

Requirements

• 3+ years as a Director of Accounts, Partner Success, or equivalent at an agency or recurring-revenue business of similar size and scope, managing a book across 500+ accounts.
• Direct experience running account or success teams across two brands or service models under one umbrella on a single operating standard.
• 6+ years in account management, client success, or partner success, including 3+ years leading people; dental, orthodontic, or healthcare experience is a plus.
• 2+ years leading other managers (Seniors or Team Leads), not only individual account managers.
• A portfolio-level retention track record (GRR and NRR) you can put numbers to, including an expansion, upsell, or renewal number you carried and hit.
• Experience setting performance benchmarks and running variable compensation against them.
• Proven change-management ability and experience standardizing two teams.
• Excellent executive communication and stakeholder management skills.

Benefits

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/personal days)
• Remote position (You MUST be located in the US.)

Schedule

• 8 am - 5 pm CST
• Monday to Friday