[Hiring] Customer Renewals Manager @Airlock Digital

Role Description

We are seeking a Customer Renewals Manager to own and optimize the high-volume renewal motion across our Scale customer segment. This role is responsible for driving on-time renewals, minimizing churn, and identifying expansion opportunities through a combination of data-driven prioritization, programmatic outreach, and targeted customer engagement.

Key Responsibilities

• Renewal Ownership (High-Volume Portfolio)
  • Manage a large book of business of Scale customers with responsibility for on-time renewals and retention targets
  • Execute end-to-end renewal workflows, including quoting, pricing alignment, and contract execution
  • Maintain accurate renewal forecasts, commit calls, and pipeline hygiene
• Programmatic & Scaled Execution
  • Drive renewals through automated and semi-automated touchpoints (email cadences, in-app notifications, partner channels)
  • Segment accounts based on risk, ARR, and expansion potential to prioritize engagement
  • Continuously optimize renewal playbooks, timing, and messaging to improve conversion rates
• Churn Risk Identification & Mitigation
  • Monitor leading indicators such as product usage, support tickets, and billing friction
  • Intervene selectively on at-risk accounts with targeted outreach or escalation
• Expansion & Commercial Growth
  • Identify and execute expansion opportunities (seat growth, additional capabilities, multi-year terms)
  • Partner with Sales on higher-value expansion plays
• Cross-Functional Collaboration
  • Partner with Customer Success, Sales, and RevOps to align on renewals and improvements
• Operational Excellence
  • Track GRR, NRR, churn, and renewal rates
  • Improve automation and efficiency in renewal processes

Qualifications

• 2–5 years in renewals, CS, AM, or sales in SaaS
• Experience with high-volume accounts
• Strong negotiation and communication skills
• Familiarity with HubSpot or similar tools

Benefits

• Base salary ranges from $110,000 - $135,000
• On-target earnings (OTE) ranging from $137,500 – $168,700, inclusive of performance-based variable compensation
• Medical, dental, and vision insurance
• 401K Plan with 4% Company Match
• Life and Disability Programs
• Paid Parental Leave
• Paid time off and Paid Holidays
• Volunteer and Birthday Time off
• Home Office Allowance

Company Description

Airlock Digital is a global leader in application control and allowlisting. We seek to empower every organization to run only what they trust and operate free from malware and ransomware. With rapid growth across Australia, North America, and EMEA, we are committed to our core values: respect, determination, and integrity. We support a diverse and expanding global customer base.