[Hiring] Customer Renewal Manager @Modern Campus

Role Description

We are seeking a highly organized, detail-oriented, and proactive Customer Renewal Manager to support the operational execution of our customer renewal business. This role is responsible for managing the renewal process from a systems, process, and documentation perspective, ensuring that renewal opportunities are accurate, timely, and positioned for successful outcomes. The Customer Renewal Manager will serve as a strategic operational partner to Account Managers to help drive renewal efficiency, forecasting accuracy, and customer retention. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys process management, and takes pride in delivering exceptional operational support.

• Renewal Readiness & Opportunity Validation:
  • Review upcoming renewals and validate contract details, including renewal dates, products, pricing, and renewal terms.
  • Ensure that CRM and contract records are accurate and complete.
  • Identify and resolve data discrepancies and flag renewal risks to the assigned Account Manager.
• Renewal Administration & Customer Outreach:
  • Execute initial outreach for renewing customers using established communication templates.
  • Manage renewal notices and track customer responses.
  • Document renewal activities and maintain accurate records within CRM systems.
  • Escalate commercial discussions and customer concerns.
• Amendment & Documentation Support:
  • Prepare renewal quotes, amendments, and related contract documentation in partnership with Account Managers.
  • Coordinate required approvals for pricing exceptions and non-standard terms.
  • Ensure that all renewal documentation is accurate, compliant, and delivered within established timelines.
• Pipeline & Operational Management:
  • Maintain renewal opportunity data, forecast dates, and pipeline status updates.
  • Monitor renewal milestones and proactively manage next steps to keep renewals on track.
  • Partner with Sales, Customer Success, Finance, and Legal teams to resolve operational issues and support continuous process improvement.

Qualifications

• 2+ years of experience in Renewals, Sales Operations, Revenue Operations, Customer Success Operations, Contract Administration, or related fields.
• Experience supporting SaaS, subscription-based, or recurring revenue business models preferred.
• Familiarity with CRM systems such as Salesforce and document management tools.
• Experience managing multiple priorities and deadlines in a high-volume environment.
• Bachelor's degree preferred or equivalent professional experience.

Requirements

• Exceptional attention to detail and commitment to accuracy.
• Strong organizational skills.
• Ability to manage complex workflows and meet deadlines consistently.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to collaborate effectively across multiple departments.

Benefits

• The base salary range for this position is between $60,000-$80,000.
• Remote first workplace!
• Rewards and recognition programs.
• Learning and development opportunities.
• The ability to make a difference every day for universities trying to grow and students trying to learn!