[Hiring] Customer Agreement Manager @NuCO2

Role Description

This position is responsible for working with new and existing customers to renew, maintain, or refresh contract agreements. This is a remote position with base salary plus commission.

• Refreshing/resigning customer contract agreements
• Renew existing customers in the final year before evergreen status
• Renew existing customers in evergreen or without a current contract agreement
• Renew acquired customer agreements
• Modify agreements based on usage changes
• Clean up all customer data to support fulfillment activities
• Managing account linkage for new owners and chain store transfers
• Renew agreement with new owners
• Refresh/correct linkage of stores between “company” and “franchisee” status
• Update/correct key chain store data to support fulfillment activities (Ex. billing)
• Forward/communicate key information to internal clients (Operations, Sales representatives, billing, collections, etc.)
• Saving current customer agreements
• Work with disgruntled customers to resolve problems and save business
• Work with internal functional heads to follow-up on agreed customer actions and problem repairs
• Think proactively using business findings to troubleshoot future potential problems and correct before business is lost or threatened
• Adding Equipment to customer agreements
• Assist customers who are in need of additional equipment from our product assortment with an emphasis on life safety equipment
• Ability to upsell where applicable and bundle equipment options
• Administration
• Follow all selling rules related to new equipment additions and contract renewals
• Seek opportunities in every customer interaction to upsell new products and services
• Manage caseload and ensure cases are updated with notes and emails as applicable
• Use of Formstack to send out and manage contracts that need to be signed by customer
• Create contract packages for processing according to contract administrator rules
• Remain current with customer interactions via email and phone
• Daily, weekly, monthly reporting as required to support performance management routines

Qualifications

• Operate with a safety-first mindset in every activity and job duty
• Read, analyze, and interpret business letters, instructions, and communications of all types
• Ability to read and understand regulatory codes
• Ability to negotiate effectively in order to present a positive outcome for the customer and the business
• Ability to craft verbal and written communications to precisely convey with external and internal customers
• Effectively present information to individuals and small groups over the telephone and face to face
• Proficient computer skills. MS office – Word, Excel, and PowerPoint
• Impeccable follow-up and organizational skills
• Ability to work on multiple initiatives at once
• Possess a strong customer service sense
• Intense ability to sweat the details to achieve superior follow-up
• A drive to win, with winning defined as delivery of personal and business objectives while maintaining satisfied, happy customers with each engagement

Requirements

• Previous sales experience required, inside sales experience preferred, Customer Service, restaurant, hospitality experience a plus
• High School Diploma required. Associate or bachelor’s degree in business, Sales, or Marketing preferred

Benefits

• Full benefit package to include medical, dental, vision and prescription
• Matching 401K savings
• Paid time off
• Tuition reimbursement
• Competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance
• Paid holidays and vacation
• Employee discounts
• Opportunities for educational and professional development
• Additional compensation may vary depending on the position and organizational level