[Hiring] Community Account Manager @Skywire Holdings Inc

Role Description

As a Community Account Manager, you will serve as a trusted partner to our residential properties and a key ambassador of the Gigstreem brand. This role is critical to ensuring an exceptional experience for both property teams and residents. Our success depends on strong, collaborative relationships with on-site property staff because they are the direct connection to our customers’ day-to-day experience.

• Balance relationship management, proactive problem-solving, and strategic account oversight.
• Communicate clearly and confidently, manage multiple priorities, and act as an advocate for both the property and Gigstreem.
• Moderate regional travel is required within your designated territory.

Qualifications

• Strong organizational and time-management skills: Ability to manage multiple accounts and priorities simultaneously while coordinating effectively with internal stakeholders.
• Reporting & analytical skills: Comfortable analyzing performance metrics, customer feedback, and operational data to inform decisions and recommendations.
• Presentation & meeting leadership: Confident leading property meetings, presenting performance reviews, and addressing escalations professionally and calmly while advocating for both the client and Gigstreem.
• Product expertise & continuous learning: Develop and maintain a deep understanding of Gigstreem’s products, systems, and processes; deliver effective training to property teams to ensure strong adoption and utilization.
• Professional presence: Personable, polished, and composed, able to build trust quickly and represent Gigstreem with credibility at all times.

Requirements

• Manage multiple tasks and deadlines simultaneously while remaining organized and detail-oriented.
• Collect, interpret, and analyze complex information to support decision-making.
• Communicate effectively with a diverse population of clients, residents, and internal team members.
• Travel regionally up to 50%, including on-site property visits and events.

Benefits

• Health Insurance
• Vision insurance
• Dental insurance
• Long Term Disability
• Life Insurance
• Paid Time Off
• Monthly Cell Phone Reimbursement