[Hiring] Commercial Lines Senior Account Representative @Layman Diener Borntrager Insurance Agency

Role Description

This position may be offered as an Associate Account Representative depending on experience and qualifications (Hiring Range: $21.61-$40.04).

The Commercial Lines Senior Account Representative is an energetic professional interested in helping our business grow through constructive, empathetic conversations and by providing remarkable customer service. This individual must be a self-starter who thrives in a fast-paced, team environment and has a proven track record of excellent performance and leadership in our industry.

The successful Commercial Lines Senior Account Representative will:

• Communicate and coordinate with colleagues in their specific division and in the overall organization to deliver optimal levels of care for clients and achieve divisional and organizational objectives.
• Support their manager by training and mentoring other team members.
• Directly support efforts to increase the effectiveness of the division.
• Communicate directly with clients, prospects, partners, and vendors through various channels to educate, problem solve, process, identify solutions, and create calm depending upon situational demands.
• Align personally with the organization’s values as reflected in the LD&B BLUEprint and model these values daily.

Qualifications

• High school diploma or equivalent required.
• Prior industry-specific customer service experience required.
• Current appropriate licenses, certifications, or credentials necessary and applicable to the division, including maintenance of same.
• Must be a self-starter and capable of completing tasks with little or no supervision.
• Exceptional oral and written communication skills.
• Strong organizational, analytical, and problem-solving skills.
• Ability to understand and adhere to all requirements related to information security, privacy, and confidentiality at all times.

Requirements

• Must be physically able to work 38 hours per week.
• Must be able to sit for long periods of time, including while extensively using computers and associated or similar technology.
• Must have the ability to hear, see, and speak.
• Must be able to stand, sit, walk, use repetitive small motor activity, use hands and fingers, reach with hands and arms, stoop, kneel, and ascend or descend stairs.
• Occasionally required to lift and carry up to 20 pounds.
• Perform with a high-energy level and the capability to handle stressful situations on a daily basis.
• Must maintain a valid driver’s license and have the ability to operate a motor vehicle.
• Must be able to drive and to travel unaccompanied in diverse weather conditions.

Company Description