[Hiring] Commercial Lines Account Manager @Alera Group

Role Description

We’re seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy.

• Focus on risk management and client servicing.
• Collaborate with producers, account executives, carriers, clients, and internal operations teams.

Responsibilities

• Client & Relationship Partnership:
  • Support commercial Property & Casualty clients by delivering proactive account management, education, and service.
  • Collaborate with producers and internal service teams to ensure seamless execution of client deliverables.
  • Contribute to client retention and satisfaction by maintaining strong, trusted client relationships and providing responsive support.
• Operational & Strategic Execution:
  • Manage key account servicing processes including renewals, endorsements, claims support, billing inquiries, and account reviews.
  • Handle renewals in partnership with producers, including remarketing, account rounding, and presentation of renewal pricing and terms.
  • Educate clients on coverage changes, policy features, and risk management considerations.
  • Ensure accuracy, compliance, and alignment with underwriting guidelines, regulatory requirements, and internal best practices.
  • Leverage systems and tools such as Applied Epic, Microsoft Office, and Adobe PDF to manage workflows, documentation, and reporting.
• Growth & Innovation:
  • Identify opportunities to generate additional revenue through increased coverage, account rounding, and cross‑selling opportunities.
  • Support new business and growth initiatives by assisting producers with servicing and renewal strategy.
  • Collaborate with Personal Lines and Group Benefits teams to introduce additional solutions where appropriate.

Qualifications

• Required:
  • 5+ years of experience in Commercial Lines Property & Casualty account management.
  • Experience in insurance agency client service and account management.
  • Active Property & Casualty insurance license (state‑specific as required).
  • Strong communication and relationship management skills.
  • Ability to manage multiple priorities in a dynamic, fast‑paced environment.
• Preferred:
  • Experience working with key or complex commercial accounts.
  • Proficiency with Applied Epic and related agency management systems.
  • Strong analytical and problem‑solving capability.
• Core Competencies:
  • Detail orientation.
  • Accountability and follow‑through.
  • Collaborative mindset.
  • Client‑first thinking.

Benefits

• Salary range: $85,000 – $100,000 per year.
• Eligible for performance-based bonus: Yes.
• Comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model

• This role is Remote.
• Eastern time zone preferably local to Buford, Georgia.

Professional Development

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

• Role-specific learning paths.
• Leadership development programs.
• Technical and compliance training.
• Industry certifications and continuing education support.
• Peer learning and knowledge-sharing communities.