[Hiring] Commercial Insurance Account Manager - Specialty Programs & Certificates @EPIC Brokers

Role Description

Come join our team! This team is based in the Atlanta, GA area & all work from home, but come into the Atlanta (Sandy Springs) office as needed for team & client meetings. The team works hard & plays hard; their teamwork & culture is a huge part of their success. They work on all lines of commercial insurance and their specialty is 100% working with sports-related clients, including:

• Professional sport teams
• Franchises
• Organizations
• Amateur sport teams and organizations

This is an exciting opportunity to join a driven, energetic, fun team who loves to grow and develop their team members!

The Account Manager's main responsibilities are to support the broker with providing top-notch client services, as well as be the primary individual responsible for the team's proprietary COI (Certificates) system & COI requests, as well as the team's Specialties Program (high-volume of purchased products). This role assists with producing client submissions, proposals, presentations, insurance summaries & reports. It will also provide day-to-day support with routine inquiries and transactions concerning clients (such as answering phone calls, responding to emails, scanning, and photocopying).

Qualifications

• Education – high school diploma required, college degree preferred
• Georgia Property & Casualty Agents license preferred, but not required; if not already licensed, must get licensed within 90 days of hire
• Computer literate with basic knowledge of Internet Explorer, Microsoft Office (Outlook, Word, Excel, Power Point)
• Familiarity with certificate issuance and strong understanding of Commercial General Liability coverage
• Knowledge of risk purchasing group programs and master policy programs a plus
• Ability to multi-task with exceptional organizational skills

Requirements

• At least 1+ year of experience working for an insurance agency, broker or carrier OR a recent Risk Management / Insurance bachelor's degree
• Strong, professional communication skills – both written and verbal
• High attention to detail, and the ability to learn and understand software systems quickly
• Ability to adapt well to priority changes and deadlines
• Love problem solving and coming up with solutions to client questions

Benefits

• Generous Paid Time off
• Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation