[Hiring] Clinical Account Manager @Alphatec Spine

Role Description

The EOS Clinical Account Manager will work with Regional EOS accounts to drive system utilization, data access, surgeon adoption/engagement, repeat EOS sales, and implant utilization in targeted accounts. This position achieves KPIs by interfacing with spine/orthopedic surgeons, service-line directors and the ATEC/EOS sales teams.

• Deliver training (post system installation and follow up as required) for the clinical handling of the EOS system, sterEOS workstation, and data management/accessibility.
• Adjust radiological acquisition protocols (parameters, patient positioning, etc.) and work with customers to optimize workflow and patient imaging care.
• Educate customers on existing system updates, upgrades, and retraining opportunities available to them.
• Provide the necessary pre-sale support to the regional capital sales team.
• Conduct annual customer site visits to ensure EOS is being used appropriately. Provide site feedback to ATEC/EOS product Managers.
• Work to establish foundation for future deployment of 3D modeling, Surgical Planning, and other advanced orthopedic solutions offerings in assigned accounts.
• Lead data access initiatives by identifying site stakeholders, communicating the value proposition, initiating contract and risk assessment reviews, and managing the communication between site stakeholders and internal teams.
• Work with Implementation team members before, during and post install to provide customer value and facility efficiencies.
• Work with marketing/communications team(s) to successfully launch EOS programs that achieve maximum program awareness across catchment area.
• Train implant sellers throughout the territory on the benefits of EOS.
• Drive new and existing surgeon adoption through demonstrations and best-practice education. Seek broader relationships within current accounts and sales team to help facilitate networking and prospecting.
• Establish in-depth understanding of territory’s key opinion leaders, surgeons, and fellows using EOS. Work to ensure they are all aware of EOS benefits.
• Achieve EOS system utilization goals in assigned accounts. Pull system usage in target accounts monthly and report actuals and trends.
• Attend and participate in monthly sales meetings, training programs and trade shows as directed.
• Travel within assigned territory to visit customers, using product knowledge to drive utilization.
• Maintain daily, detailed reporting in Salesforce for proper management of territory and accounts.
• Work with sales operations and marketing team(s) to assist in the creation of case studies that highlight the benefits of EOS for all stakeholders.

Qualifications

• Bachelor’s degree.
• 2+ years of successful sales and/or account management experience, Spine or orthopedics medical device & surgery knowledge preferred.
• Demonstrated success working as an integral cross-functional team member.
• Tangible experience of routinely working with customers and other sales personnel.
• Aptitude to learn medical and technical information quickly.
• Strong relationship building skills, a strong work ethic and a competitive nature.
• High level of motivation with the ability to operate as an individual and team contributor.
• Ability to work autonomously.
• Ability to travel up to 50%.

Benefits

• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k, IRA).
• Life Insurance (Basic, Voluntary & AD&D).
• Paid Time Off (Vacation, Sick & Public Holidays).
• Family Leave (Maternity, Paternity).
• Short Term & Long Term Disability.
• Free Food & Snacks.
• Stock Option Plan.