[Hiring] Client Success Manager III @BlueVoyant

Role Description

BlueVoyant are seeking a passionate, customer-focused, and technically proficient Client Success Manager III with strong experience across the Microsoft Security ecosystem, including Microsoft Sentinel and Microsoft Defender.

As a Client Success Manager, you will act as the primary point of contact and trusted advisor for a portfolio of enterprise customers. You will be responsible for driving adoption, retention, customer satisfaction, and strategic alignment throughout the customer lifecycle. Working cross-functionally with Sales, Product, Services, and Executive Leadership, you will help customers realize measurable business value from BlueVoyant’s cybersecurity solutions.

What You'll Do:

• Serve as the primary point of contact for customer requests, needs, communications, and escalations.
• Act as the voice of the customer internally, advocating for customer success across BlueVoyant stakeholder groups.
• Coordinate customer communications and engagement activities across internal teams and customer stakeholders.
• Lead recurring customer meetings, operational reviews, working sessions, and escalation calls.
• Manage the transition of customers from implementation to steady-state operations, establishing engagement models and communication cadences.
• Drive customer adoption, engagement, and utilization of BlueVoyant products and services.
• Support customer retention initiatives and renewal planning activities.
• Identify, assess, and mitigate customer risks through proactive engagement strategies, churn mitigation plans, and escalation management.
• Partner closely with Sales teams to identify opportunities for growth, expansion, and additional service adoption.
• Collaborate with Executive Leadership to support BlueVoyant's strategic and highly complex customer accounts.
• Prepare and lead Quarterly Business Reviews (QBRs) and customer value discussions.
• Work closely with Product and Service Delivery teams to resolve customer concerns and provide timely updates.
• Clearly communicate BlueVoyant offerings, service deliverables, operating procedures, and customer value.
• Maintain an advanced understanding of assigned BlueVoyant solutions and cybersecurity capabilities.

Qualifications

• 5+ years of experience in Client Success, Customer Success, Professional Services, IT, Cybersecurity, or related technical customer-facing roles.
• Proven experience managing large, complex enterprise accounts with multiple business units and executive stakeholders.
• Hands-on experience with the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss technical capabilities, integrations, and customer use cases.
• Experience driving adoption and value realization for SaaS platforms and managed security services.
• Demonstrated ability to independently manage strategic customer relationships with minimal oversight.
• Experience partnering with Sales teams to support customer retention, renewals, and account growth.
• Strong understanding of enterprise buying environments and the ability to build relationships with key decision-makers.
• Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment.
• Excellent verbal, written, and presentation skills.
• Ability to create and execute customer success strategies and service improvement plans.
• Experience influencing process improvements and contributing to operational maturity within customer-facing organizations.
• Ability to communicate technical concepts to both technical and business audiences.
• Experience developing, maintaining, and improving operational processes, frameworks, and customer engagement models.

Requirements

• Fluency in German.
• 5–7 years of client relationship management experience within Managed Security Services, Cybersecurity, SaaS, or technology-focused organizations.
• Experience working within a Big Four or leading consulting organization.
• Industry certifications such as Security+, Network+, CISSP, or equivalent cybersecurity credentials.
• Experience presenting to executive stakeholders and facilitating strategic customer workshops.
• Experience supporting global or multinational enterprise customers.

Benefits

• Help leading organizations strengthen their cybersecurity programs while becoming a trusted advisor to key stakeholders and security leaders.
• Own strategic customer relationships, driving adoption, long-term success, and measurable value from BlueVoyant's solutions.
• Join a global cybersecurity company that's helping organizations stay ahead of increasingly complex cyber threats through innovative technology, managed services, and deep Microsoft Security expertise.
• Enjoy competitive pay, great benefits, flexible working, and the opportunity to grow your career in a supportive, collaborative environment.