[Hiring] Client Success Manager I @Marathon Health

Role Description

The Client Success Manager I is responsible for developing and maintaining a strong and lasting client and broker/consultant partnership with assigned small to medium size clients.

• Engaged in strategic and proactive planning within the client’s overall line of business.
• Responsible for identifying and executing opportunities to engage the employee and member population to drive clinical and savings outcomes.
• Portfolio Size: 20 – 30 small to medium sized accounts averaging $2M - $3M.
• Contract Type: Standardized service package with low-touch, process-driven engagement.

Essential Duties & Responsibilities

• Manages clients aligned to small group service package standards.
• Develop a deep understanding of population health and health care utilization data.
• Participates in new health center implementations planning and launch.
• Leads competitive renewal re-bids for assigned clients.
• Manage contractual requirements including renewal terms.
• Identify and target revenue growth opportunities with existing clients.
• Supports clients with tiered engagement models or aggregator relationships.
• Help define and leverage the “coverage model” for assigned clients.
• Use creative feedback tools to develop an understanding of customer’s needs.
• Operates within a team-based approach, collaborating closely with Client Success Directors.
• Coordinate with the marketing team to develop and implement client specific engagement plans.
• Responsible for partnering with Directors of Operations and local health center leadership.
• Analyze, summarize, report and manage performance data related to clinic operations.
• Proactively monitor and manage Performance Guarantees.
• Salesforce documentation and reporting.
• Execute all necessary contractual requirements in a timely manner.
• Support the coordination of client eligibility file processing, invoicing, and reporting.
• May serve as the lead point of contact for all customer needs/requests.
• Maintain broker relationship and engage positively to advocate on behalf of mutual clients.
• Run, interpret and deliver client reporting on the appropriate frequency.

Qualifications

• Bachelor’s degree in Business or Healthcare Administration.
• 2–5 years in healthcare, health insurance, brokerage/consulting, or direct HR/benefits.

Requirements

• Experienced in developing and delivering presentations.
• Possesses a high energy personal style and aptitude for process-oriented thinking.
• Strong oral and written communication skills.
• Ability to build, foster, and maintain positive professional relationships.
• Ability to influence others and work cross-functionally.
• Willingness to develop an in-depth understanding of the market and related services.
• Understands and advocates for process improvement and adherence.
• Ability to perform services for the client with tenacious follow-up.
• Strong project management, account portfolio planning, and prioritization.
• Proficiency in Microsoft Office, Tableau, and CRM products (Salesforce experience preferred).
• Willingness to travel up to 50%.

Benefits

• Pay Range: $80,000 - $110,000/yr.
• The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.
• This position is also eligible for an annual incentive.