[Hiring] Client Success Manager @EdConnective

Role Description

Great professional learning takes more than a strong program. It takes someone who understands what a school or district is trying to accomplish, builds confidence with its leaders, and makes sure the work moves forward.

As a Client Success Manager, you’ll own the day-to-day success of a portfolio of school and district partnerships. You’ll help principals and district administrators translate their goals into successful implementation, understand what the data is telling them, and address challenges before they undermine progress.

This is a hands-on role for an experienced professional who combines strong relationship skills, sound judgment, and disciplined follow-through. You should be comfortable leading a substantive client meeting, investigating why a program is off track, and coordinating the actions needed to get it moving again.

You do not need to have held a customer success title to succeed here. You do need a track record of taking responsibility for important work, earning others’ trust, and learning quickly.

Qualifications

• Typically five or more years in customer success, account management, education, school leadership, program management, and/or professional services.
• K-12 experience is strongly preferred, but your career path can vary.
• Experienced educators and education leaders with strong stakeholder management, organization, and technology skills are encouraged to apply.
• We also welcome candidates from adjacent fields who demonstrate learning agility, relevant accomplishments, and a genuine commitment to understanding educators’ work.

Requirements

• Build trusted client relationships.
• Lead purposeful meetings with principals and district administrators.
• Own onboarding and implementation.
• Resolve problems proactively.
• Turn data into useful insights.
• Support retention and growth.
• Manage your portfolio effectively.

Benefits

• Opportunity to help build partnerships that deliver lasting value for educators and students.

Company Description

Official communication will come only from edconnective.com, edconnective.io, or our official recruiting platform (applytojob.com). Messages from other domains, including careers-edconnective.com, are not affiliated with EdConnective and may be phishing attempts.