[Hiring] Client Success Director @Intelligent Audit

Role Description

The Client Success Director will be responsible for the client’s success and growth with Intelligent Audit for Tier 1 & 2 accounts. The individual in this position will be expected to:

• Foster relationship with decision maker at owned client accounts
• Identify upsell opportunities
• Prep for renewal success
• Achieve annual quota
• Maintain 100% controllable, client retention
• Act as an internal advocate for the client
• Act as an escalation point for the client
• Drive quarterly business reviews
• Participate in regular client check ins
• Coach CSM’s on needs, opportunities for improvement
• Weekly check and reporting against KPI’s
• Weekly check and escalate against client health dashboard
• Monitor margin reporting and take action as needed
• Ensure CRM stays up to date

Qualifications

• Excellent verbal, interpersonal and written communication skills
• Team player with the ability to operate effectively in a fast-paced environment
• Ability to work with all levels of internal staff, as well as outside clients and partners
• Strong Customer Facing experience
• Strong analytical, problem-solving, and decision-making capabilities
• Strong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Sharepoint)
• Ability to communicate effectively with both technical and non-technical audiences
• Comfort with a remote team environment
• Demonstrated success in a collaborative, entrepreneurial and dynamic work environment

Requirements

• Bachelor’s degree or similar experience
• Minimum 7+ years of experience (Account Management, Audit, Logistics, Transportation)
• Freight, Pay & Audit experience preferable
• Proven success in a fast-paced, high-growth, account management role