[Hiring] Client Success Manager @Crossover Health

Role Description

The Client Success Manager is a data-driven client-facing member of the Account Management team. This individual prioritizes the client and member experience while developing and executing revenue growth plans through engagement.

• Partners with Associate Principal or Senior Client Success Manager to leverage Account Management systems and dashboards to proactively identify opportunities to impact team revenue goals.
• Consults with client on planning, execution and analysis of tailored engagement strategies and tactics.
• Develops and executes against path to achieving/exceeding revenue targets as related to member engagement.
• Completes client discovery and expectation setting around engagement activities.
• Leads client engagement initiatives.
• Partners with clients to develop and execute onsite and virtual events to increase engagement.
• Partners with Marketing to design events and experiences that drive account activations and users.
• Responsible for supporting new account implementation.
• Manages a cadence of proactively scheduled client interactions.
• Leverages internal data sources to draft client facing materials.
• Partners with Associate Principal and Senior Client Success Manager to work cross functionally to respond to urgent client requests.
• Partner and collaborate with Medical Group, Clinical Operations, Technology, Data Science & Analytics, Marketing, Product on engagement efforts.
• Provides support across the Account Management team to manage internal projects and revenue reporting.
• Performs other duties as assigned.

Qualifications

• 3+ years of client success, marketing and member experience.
• Bachelor’s degree in a relevant discipline.

Requirements

• Experience in consumer health technology, ideal.
• Exceptional communication skills that are conducive to driving outcomes with clients.
• Ability to build internal and external relationships, partnerships, business development.
• Demonstrated ability to work cross functionally and build relationships.
• Outstanding creative thinking and problem-solving skills.
• Exceptional organization and project management skills with ability to work collaboratively and independently.
• Self-starter and detail-oriented, ability to multi-task in a fast-paced environment with frequently shifting priorities.

Physical Job Requirements

• Up to 50% travel.
• May require standing, walking and sitting for extended amounts of time.
• Occasionally lift and carry items weighing up to 50 lbs.
• Manual and finger dexterity and hand-eye coordination.
• Includes full range of body motion.
• Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with team members.

Benefits

• The base pay range for this position is $64,738.00 to $84,159 per year.
• This position may be eligible for an annual bonus opportunity.
• Comprehensive benefits package that includes:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short- and Long-Term Disability
• Life Insurance
• Paid Time Off
• 401K