[Hiring] Client Success Manager @Doximity

Role Description

The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team. This is a client-facing position and you should be comfortable owning your own accounts, working with a lot of autonomy. You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship.

• Cultivating, managing and maintaining all aspects of relationships with new and existing clients on assigned accounts.
• Responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion.
• Manage timelines for all assigned client contracts and keep Client Service Director and Sales partners informed of progress.
• Collaborate with various internal/external teams to develop, iterate, and launch client content.
• Monitor, measure, and summarize campaign metrics.
• Accurately forecast project deliverables and achieve revenue recognition goals.

Qualifications

• 5+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market.
• Understanding of the pharmaceutical regulatory review process.
• Client-facing experience required.
• Excellent written and verbal communication.
• Success working independently and being personally accountable for assigned client accounts.
• Highly organized, able to coordinate large amounts of information across multiple projects.
• Enthusiasm to help physicians and improve the US healthcare system.

Requirements

• Location: This role is Remote in the U.S.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Flexible paid time off and company holidays.
• Paid parental leave.
• Professional development and learning opportunities.
• Wellness and mental health resources.
• Remote work support and home office stipend (where applicable).