[Hiring] Client Success Manager @Lantern

Role Description

The CS Manager will be responsible for cultivating and maintaining strong relationships with a portfolio of clients, both existing and new, ensuring successful day-to-day delivery and long-term value from our products and services. This is a highly hands-on role that blends proactive planning with daily execution, requiring strong follow-through, attention to detail, and ownership of client needs.

• Manage timelines, coordinate deliverables across internal teams, resolve issues as they arise, and ensure commitments are met.
• Work closely with clients and their brokers/consultants as a trusted advisor, using data and insights to identify trends, improve engagement, and drive better outcomes.
• Develop and execute account plans, deliver business reviews, support client escalations, and drive customer satisfaction, retention, and growth.
• Thrive in both tactical execution and proactive problem-solving.
• Enjoy owning details, managing workflows, and driving outcomes while anticipating client needs and preventing issues before they arise.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of experience in client relationship and/or account management within the employee benefits, healthcare, or consulting industry, including at least one startup.
• Willingness to travel up to 20%-25%.
• Experience using Salesforce and SharePoint, Data Integration knowledge, and a background in Health Plan, TPA, Insurance, and/or benefits.

Requirements

• Excellent communication and presentation skills, with the ability to quickly establish rapport and build sustainable relationships.
• Exceptional project management skills, including clear goal identification, effective action-step management, and ongoing tracking of accomplishments and opportunities.
• Excellent time and task management while maintaining a solution-oriented mindset to deliver accurate, intentional, and timely outcomes for clients.
• A demonstrated ability to execute against plans — not just create them — with strong follow-through and accountability.
• Comfort being “in the weeds” while still maintaining a forward-looking, proactive mindset.
• Independent and adaptable, thriving in a fast-paced environment.
• Strong problem-solving, judgment, and analytical skills.
• Ability to work under pressure and prioritize competing tasks and responsibilities.
• Ability to thrive in a matrixed organizational structure.
• Demonstrates a natural, proactive, and preemptive approach to anticipating client needs, both internally and externally.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Support for professional growth and development.
• Collaboration with a team that values innovation and change.