[Hiring] Client Success Manager @Jenzabar

Role Description

Jenzabar is looking for a Client Success Manager that has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience. Ideal candidate would be located in or around Kansas or New York and have the ability to cover that territory.

• Maintain positive client relationships to maximize product/service satisfaction
• Act as a liaison between organization and clients
• Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
• Client Service training for continuous improvement
• Visit and/or conduct annual reviews with each client
• Identify, develop, and maintain strategic relationships with senior level contacts
• Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
• Collect feedback on how products are meeting the needs of the client and identifying how this can be improved
• Represent Jenzabar at related regional conferences within your territory
• Deeper level of understanding of our 3rd party relationships and opportunities & positioning
• Visit clients on campus
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
• Other tasks as assigned
• Ability to travel 50-75%

Qualifications

• Bachelor’s Degree
• Background in Higher Education – understand industry
• Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus.
• Strong communication skills and a positive attitude

Requirements

• The pay range for this position is $48,000-$60,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience.
• This position is eligible for an annual bonus in addition to a full range of benefits.

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance