[Hiring] Client Success Manager @PayNearMe

Role Description

The Client Success Manager will oversee the most critical customer accounts, driving strategic initiatives and leading high-impact projects. This role involves substantial client-facing responsibilities, including:

• Giving product demos
• Setting up presentations
• Proposing solutions that transform the merchant payment experience

The ideal candidate will manage complex, high-value relationships while aligning client success strategies with overall business objectives.

Qualifications

• Revenue Growth & Expansion:
  • Identify opportunities to grow account value and drive revenue through consultative selling and strategic engagement with customers.
  • Achieve or exceed revenue targets by delivering value-based solutions that meet customer goals.
• Technical Expertise & Platform Knowledge:
  • Maintain an in-depth understanding of PayNearMe’s technical architecture, APIs, and integration processes.
  • Assist clients in troubleshooting complex technical challenges.
  • Continuously monitor and analyze system performance for assigned accounts.
  • Provide training and documentation to clients on technical functionalities.
• Client Demos & Presentations:
  • Deliver engaging demos of the PayNearMe platform to clients.
  • Set up and lead presentations tailored to the client’s needs.
• Propose Transformative Payment Solutions:
  • Collaborate with clients to identify their unique challenges.
  • Provide expert-level guidance to drive system adoption and operational improvements.
• Strategic Account Management:
  • Oversee high-value customer accounts, providing strategic direction.
  • Build and maintain strong relationships with key stakeholders.
• Cross-Functional Project Management:
  • Manage complex cross-functional projects that deliver significant business impact.

Requirements

• Proven success in driving revenue growth and meeting sales targets in the payments industry.
• Strong understanding of payments platforms, including batch processing and API integration.
• A minimum of 7 years of experience in client success, account management, or sales.
• Ability to give technical product demos and explain complex payment solutions clearly.
• Demonstrated experience in leading high-impact projects.
• Strong interpersonal skills with the ability to build relationships and influence stakeholders.
• Excellent verbal and written communication skills.
• Bachelor’s or Master’s degree in Business, Marketing, or a related field.

Benefits

• Competitive salary and benefits with growth-company options grant.
• Fast-paced and professional work culture.
• Stock options with standard startup vesting - 1 year cliff; 4 years total.
• $50 monthly communication expense stipend.
• $250 stipend to enhance your WFH setup.
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200).
• Premium medical benefits including vision and dental (100% coverage for employees).
• Company-sponsored life and disability insurance.
• Paid parental bonding leave.
• Paid sick leave, jury duty, bereavement.
• 401k plan.
• Flexible Time Off (typically 3-4 weeks per year).
• Volunteer Time Off.
• 13 scheduled holidays.