[Hiring] Client Success Manager @PayNearMe, Inc.

Role Description

The Client Success Manager will oversee the most critical customer accounts, driving strategic initiatives and leading high-impact projects. This role involves substantial client-facing responsibilities, including:

• Giving product demos
• Setting up presentations
• Proposing solutions that transform the merchant payment experience

The ideal candidate will manage complex, high-value relationships while aligning client success strategies with overall business objectives.

Qualifications

• Revenue Growth & Expansion:
  • Identify opportunities to grow account value and drive revenue through consultative selling and strategic engagement with customers.
  • Achieve or exceed revenue targets by delivering value-based solutions that meet customer goals.
• Technical Expertise & Platform Knowledge:
  • Maintain an in-depth understanding of PayNearMe’s technical architecture, APIs, and integration processes.
  • Assist clients in troubleshooting complex technical challenges, coordinating with internal engineering and support teams as needed.
  • Continuously monitor and analyze system performance for assigned accounts, ensuring optimal usage and recommending enhancements when applicable.
  • Provide training and documentation to clients on technical functionalities, enabling self-service capabilities and reducing reliance on support teams.
• Client Demos & Presentations:
  • Deliver engaging demos of the PayNearMe platform to clients, showcasing its features and benefits.
  • Set up and lead presentations to explain PayNearMe’s products and services, tailoring the content to the client’s needs.
• Propose Transformative Payment Solutions:
  • Collaborate with clients to identify their unique challenges and propose solutions that enhance their payment experience.
  • Provide expert-level guidance to drive system adoption and operational improvements.
• Strategic Account Management:
  • Oversee high-value customer accounts, providing strategic direction to ensure customer success, retention, and satisfaction.
  • Build and maintain strong relationships with key stakeholders, acting as a trusted advisor.
• Cross-Functional Project Management:
  • Manage complex cross-functional projects that deliver significant business impact.

Requirements

• Proven success in driving revenue growth and meeting sales targets through consultative sales and account expansion in the payments industry.
• Strong understanding of payments platforms, including batch processing, API integration, and data exchange.
• A minimum of 7 years of experience in client success, account management, or sales, with a focus on managing high-value, complex customer relationships in a B2B environment.
• Ability to give technical product demos and explain complex payment solutions in a clear, engaging manner.
• Demonstrated experience in leading high-impact projects that align with broader business goals.
• Ability to think strategically, manage cross-functional teams, and drive initiatives that enhance customer relationships.
• Strong interpersonal skills with the ability to build relationships and influence executive-level stakeholders.
• Excellent verbal and written communication skills, with the ability to articulate value propositions and negotiate effectively.
• Bachelor’s or Master’s degree in Business, Marketing, or a related field.

Benefits

• Competitive salary and benefits with growth-company options grant
• Fast-paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays