[Hiring] Client Success Manager @1406 Consulting

Role Description

This role is responsible for leading HubSpot implementations and owning client outcomes end-to-end. You will manage project plans, align cross-functional delivery teams, and ensure successful execution—while also owning the client relationship and identifying opportunities for growth. This is not a support role. We are looking for candidates who have experience running software implementations, managing timelines, and driving accountability across both internal teams and clients.

Key Responsibilities

• Implementation & Delivery Ownership
  • Own and manage HubSpot project plans from kickoff through completion
  • Translate scope of work into clear, actionable plans for the Implementation Specialist (IS) team
  • Define timelines, dependencies, and deliverables across all work streams
  • Proactively identify risks, blockers, and misalignment—and drive resolution
  • Hold both internal teams and clients accountable to agreed timelines and outcomes
• Client Alignment & Communication
  • Serve as the primary point of contact for assigned accounts
  • Lead structured client meetings with clear agendas, decisions, and next steps
  • Ensure alignment between client expectations and delivery reality
  • Communicate proactively on progress, risks, and timeline changes to maintain trust and transparency
• Growth & Account Ownership
  • Identify gaps, risks, and opportunities within accounts
  • Drive cross-sell and upsell opportunities by aligning client goals with additional HubSpot solutions and services
  • Translate business needs into clear, scoped recommendations
• Objection Handling & Problem Solving
  • Lead difficult conversations with confidence and clarity
  • Navigate challenges by aligning stakeholders on solutions and next steps
  • Turn delivery or scope challenges into opportunities for stronger outcomes
• Client Relationship & HubSpot Expertise
  • Build strong, trusted client relationships rooted in accountability and results
  • Provide strategic guidance on HubSpot tools and best practices in partnership with implementation and technical teams
  • Monitor account health, ensuring high retention and long-term success

Qualifications

• 3+ years of experience in SaaS implementations, HubSpot Implementations, consulting, project management, or client success in a B2B services or agency environment
• Experience running software implementations and managing timelines across multiple stakeholders
• Prior HubSpot platform experience
• Strong project management skills with experience using tools such as Teamwork.com, Asana, Monday.com, or ClickUp
• Exceptional communication and facilitation skills in client-facing environments. This is a remote, client-facing role.
• Proven ability to manage complexity, drive accountability, and move work forward

Requirements

• Has led SaaS or HubSpot implementations and understands how to drive projects forward
• Is comfortable owning both client relationships and execution
• Has HubSpot platform experience
• Balances relationship management with structure and accountability
• Thinks commercially and can identify growth opportunities within accounts

This Role Is Not a Fit For Someone Who

• Is primarily focused on customer support or ticket-based work
• Has not owned project timelines or cross-functional delivery
• Prefers reactive work over proactive ownership

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching
• A collaborative, growth-oriented culture where your contributions directly impact client success and company growth
• Ongoing professional development, including HubSpot certifications and leadership coaching

Compensation

The target base salary range for this position is $80,000 - $95,000 annually, based on relevant experience and qualifications, plus potential for performance-based bonuses.