[Hiring] Client Success Manager @Isaac Health

Role Description

Manage the complete lifecycle for Isaac Health's strategic partners to drive growth and engagement; responsibilities include:

• Leading implementation, best-practice playbooks, and boosting patient and provider adoption.
• Proving Isaac Health's value.
• Acting as the primary contact for customers, addressing needs, concerns, and escalation paths.
• Developing success plans, tracking adoption KPIs, and ensuring value realization for clients.
• Collaborating with cross-functional teams (sales, marketing, care navigation, product, engineering) to ensure consistent delivery.
• Preparing and presenting regular business reviews with data-driven insights to showcase Isaac Health's value and identify opportunities for growth.

Qualifications

• 2 years in customer/partner success, implementation, or account management.
• Strong growth mindset and results orientation; adept at identifying opportunities to upsell, cross-sell, and deepen engagement within managed accounts.
• Exceptional communicator with the skill to push back constructively to align client expectations and manage complex technical integrations.
• Data-driven, adept at customer analytics, success metrics, and designing structured spreadsheets for reporting and complex matrix management.
• Proven success driving adoption and retention in a health tech environment.
• Highly organized with strong project management skills, able to oversee multiple customer relationships, drive growth initiatives, and keep stakeholders aligned on key deliverables.

Benefits

• Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world.
• Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups.
• Join a community of high achievers who have a passion for promoting brain health.
• Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need.
• Access to innovative technology to support you in delivering the highest quality of care to your patients.
• Access to continuing training and education.
• Remote-first model: Flexibility to choose the hours and schedule that work best for you; work virtually from anywhere in the United States.
• Culture and connectivity: A highly responsive and supportive team of clinical and operational management.
• Decreased administrative time for clinicians through ongoing technology improvements and automation.
• Fully integrated, data-enabled EMR with embedded clinical decision support and task management system.
• Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization.

Company Description

Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.