[Hiring] Client Success Coordinator (Accountability Coach) @egelloC Corporation

Role Description

We are looking for a warm, empathetic, confident, and highly organized Client Success Coordinator, internally known as an Accountability Coach. The Accountability Coach is the dedicated relationship owner for students and families throughout their egelloC program. You will serve as the consistent point of contact for matters outside college admissions coaching, including:

• Onboarding
• Student accountability
• Parent communication
• Scheduling
• Engagement tracking
• Operational support

You will work closely with Student Success Coaches, Admissions Essay Strategists, onboarding, client support, and operations to ensure that every family feels informed, supported, and confident throughout their journey. Although this role includes the word “Coach,” this is not a college admissions coaching position. Your responsibility is to keep students engaged, parents informed, and internal teams aligned. You are the operational glue that makes sure nothing falls through the cracks.

Qualifications

• At least two years of experience in client success, customer success, account management, program coordination, or another client-facing relationship role.
• Experience managing a portfolio of clients, students, families, or accounts.
• Excellent written and verbal English communication skills.
• A naturally warm, calm, and reassuring presence.
• Strong organizational and time management skills.
• Ability to manage a high volume of follow-ups, deadlines, and family communication.
• Sound judgment about when to resolve an issue independently and when to escalate it.
• Confidence communicating with students and parents.
• A solution-focused approach to operational and client experience challenges.
• Ability to learn new systems and processes quickly.
• Experience working in a fast-growing remote environment.
• A reliable personal computer, quality microphone, stable internet connection, and professional video meeting setup.
• A bachelor’s degree is preferred, but an equivalent combination of education and relevant experience will be considered.

Requirements

• Experience in education, coaching, admissions, EdTech, or student services.
• Knowledge of the United States education or college admissions system.
• Experience with ClickUp, Freshdesk, CRMs, Slack, Google Workspace, Calendly, Zoom, or similar tools.
• Experience monitoring client engagement, retention, satisfaction, or risk indicators.
• Experience coordinating onboarding, scheduling, and progress reporting.

Benefits

• Compensation range of $24,000 to $36,000 USD per year, depending on experience and location.
• This is a full-time remote B2B contractor position, paid on a bi-weekly schedule.
• Paid training and professional development.
• Unlimited paid time off after successfully completing 60 days, subject to manager approval and business coverage.
• Paid holidays.
• Paid sick leave under our contractor time-off policy.
• Long-term career growth opportunities.
• A collaborative and mission-driven team culture.
• The opportunity to directly improve the student and family experience.

How to Apply

To be considered, please submit:

• Your Resume: Include your relevant experience in client success, customer support, account management, education, or program coordination.
• Application Questionnaire: Complete all required application questions. Incomplete applications will not be reviewed.
• Mandatory Loom Video: Loom is preferred for the video introduction, but we accept any video link format, including Google Drive, YouTube, Vimeo, or similar platforms. Please submit a Loom video of no more than four minutes covering the following:
• The Introduction: Introduce yourself and tell us a little about your background. Bonus points if you share your favorite hobby.
• The Accountability Coach Scenario: A parent is anxious because they cannot access the student portal and their Student Success Coach has not replied to a message sent four hours ago. Roleplay how you would respond to the parent during a phone call. Show us how you would reassure them while explaining the internal steps you would take to coordinate with the technology and coaching teams.
• The Loom video is mandatory. Applications without a video will not be considered.

Our Hiring Process

• Application Review and Initial Screening: We review your resume, application questionnaire, and Loom video.
• Initial HR Interview: Candidates who pass the initial review will be invited to an interview with Human Resources to assess their experience, communication style, and culture fit.
• Final Interview with the Hiring Manager: Candidates who pass the initial interview will meet with the hiring manager for a deeper conversation about the Accountability Coach role.
• Offer and Contractor Onboarding: Successful candidates will receive an offer and complete their contractor onboarding digitally.