[Hiring] Client Success Architect @Blackpoint Cyber

Role Description

We are seeking a Client Success Architect who is adaptable, security-minded, client-focused and highly technical.

• Focus on enhancing partner health by driving the adoption of the Blackpoint Suite of products and services and penetration of endpoints.
• Provide in-depth technical engagement and training to partners to educate and help them with the use of our suite of products as it relates to their business.
• Collaborate with other Go-To-Market (GTM) and Product team members to facilitate strategic engagements with partners and their clients, including direct engagement, preparation processes, and flowchart documentation to enhance partner experiences.
• Offer onboarding and offboarding support through direct engagement with partners and their clients, assisting in building strategic documentation and process flows for smoother onboarding experiences.
• Engage in ongoing education related to Blackpoint products, services, and integrated systems to stay current and provide the best support to partners.
• Assist in crafting and preparing monthly partner reviews to assess value delivery and customer health, ensuring ongoing satisfaction and the long-term success of our partnerships.
• Adopt a highly analytical approach to tracking activity with KPIs on ChurnZero and measuring progress month-over-month.
• Follow documented processes and procedures for all events to continuously enhance the partner and client experience.

Qualifications

• Minimum of 2 years of work experience in a customer-facing and technical role.
• Ability to demonstrate a high degree of technical proficiency with product suites and platforms.
• Knowledge of Zendesk, ChurnZero, and HubSpot or similar software.
• History of working successfully to drive customer value and engagement.
• Willingness to be customer-facing and ability to navigate customer needs and challenges.
• Strong technical aptitude, excellent communication skills, and a curious mindset.
• Experience working with clients in the security landscape.
• Bachelor's degree or equivalent experience.
• Proven ability to work independently and remotely.

Requirements

• Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.
• We are committed to equality of opportunity in all aspects of employment.

Benefits

• Competitive Health, Vision, Dental, and Life Insurance plans for eligible employees in the US.
• Robust 401k plan.
• Discretionary Time Off and other minor perks.
• Competitive benefits for international employees in accordance with local market standards and applicable country requirements.
• Equity participation is available to employees globally, with program details varying by location and employment structure.